C3 Presents - Digital Guest Experience Intern - Fall 2024

Job Summary : WHO ARE WE?

WHO ARE WE?

which is owned by ) creates live experiences for millions of fans across the globe, setting the new standard each year for events that are as memorable as they are spectacular.

One of the world’s largest music festival producers, C3 is the force behind two of the most iconic multi-day festivals Austin City Limits Music Festival in Texas and Lollapalooza in Chicago and its six international editions drawing a combined 2 million music lovers annually.

Headquartered in Austin, TX, with offices in Los Angeles, Atlanta, New Orleans, and Nashville, the company also promotes thousands of concerts annually in arenas, casinos and clubs throughout North America.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed.

At C3 Presents, our people embrace these qualities, so if this sounds like you then please read on!

THE POSITION

Are you looking for an exciting internship experience? Our paid Internship Program provides real-world experience for students who are interested in the live entertainment industry.

After finishing this program, you will have gained broad experience in various aspects live event business. You can also expect to apply your academic learning to real-world situations and cultivate your leadership, problem-solving, and communication skills.

This is a part-time position, working 15-20 hours per week. You must have availability to be in the office Tues-Thurs.

The Digital Guest Services Internship is an incredible opportunity to work directly on the planning and execution of patron service programs for the Guest Services Department including accessibility, community outreach, sustainability, and guest services at C3 Events.

The position contributes to the overall event management plan and works as part of the Guest Services team, interfacing with other C3 departments, external vendors, event staff and festival guests, as necessary.

Responsibilities :

Manage correspondence through Guest Services email accounts.

Manage correspondence with Marketing Contest Winners via Guest Services email account

Manage brand / festival messaging for FAQs and update / build out festival backend with approved messaging

Assist Guest Services Manager in generating proper and accurate patron messaging for festivals

Assist Marketing Department in with feedback and collaboration onsite with guest service needs related to social media interaction

Assist Guest Services Department in all areas of Guest Services per event, as applicable

Preferred Qualifications :

This role requires you to be in our Austin, TX office Tuesday-Thursday. This is NOT a remote internship opportunity.

Enrolled in a Bachelor's / Masters program at an accredited college or university

Excellent organization, attention to detail, takes initiative and fast learner

Project Coordination skills : ability to plan, adhere to timelines, be responsive to other team deadlines

Resourceful and detail-oriented

Professional communication skills, especially with staff, vendors, etc.

Strong written skills (website messaging, email communications, etc.)

Basic knowledge database management (Zendesk, social platforms, Slack)

Proficient skills with MS Office (Word, Excel, Outlook, SharePoint, OneDrive, OneNote)

Great attitude, eager and inquisitive nature, tenacious demeanor and self-motivator

Love for music, food and technology

Ability to work 15-20 hours per week on a part-time basis.

C3 Core Competencies

Demonstrate integrity in the way you operate in day-to-day business and the way you deal with people

Communicate effectively with various audiences by organizing and delivering information appropriately and listening actively to others

Proactively seek solutions to problems. Be enthusiastic and energetic in your approach to your job. Commit to putting in extra effort with a positive attitude.

Be flexible in handling change, able to juggle multiple demands, and adaptable to new situations with fresh ideas or innovative approaches

Stay composed, confident, optimistic, and in problem-solving mode when the going gets tough

Possess the skills needed to perform your job well, paying close attention to detail, accuracy, and completeness