Working at Freudenberg : We will wow your world!
Responsibilities :
- Lead and Manage Teams : Provide leadership to the customer service teams in Texas, New Hampshire, and Mexico while driving a one team approach.
- Customer Centricity : Foster a customer-first mindset by developing and implementing strategies that prioritize customer satisfaction and build long-term loyalty.
- Process Improvement : Identify inefficiencies then develop and implement strategies to enhance customer satisfaction and operational efficiency.
Ensure consistent and efficient customer service processes across regions.
- Digitalization and Automation : Implement tools and technologies to streamline workflows and improve response times.
- Central Communication Point : Ensure customer service acts as the hub for all communications, coordinating effectively with external customers and internal departments such as sales, supply chain, and procurement to maintain seamless interactions and information flow.
- Hands-on Involvement : Actively involved in day-to-day operations to ensure smooth transitions and effective implementation of new processes.
Qualifications :
- Bachelor's Degree in Business, Management, or related field.
- 5+ years of leadership experience in a corporate customer service environment.
- Proven experience with process improvement and implementations, including digitalization and automation. Lean, Six Sigma, or related methodology certification, a plus.
- Previous experience in a manufacturing environment, a plus.
- Previous hands-on experience with SAP.
- Excellent communication, collaboration, and multi-tasking skills paired with great attention to detail.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
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