ESSENTIAL DUTIES AND RESPONSIBILITIES Drive and operate a commercial truck with a patented lift mechanism to load and unload containers at customer sites in a safe manner by following all safety rules* Perform and log daily pre and post trip inspections of commercial vehicle and lift* Accept add-on deliveries as required to meet business needs* Use company handheld computer for delivery verification and navigation* Operate a forklift and / or an overhead crane* Clean and inspect containers to ensure they are presentable for delivery to customer* Coordinate rental paperwork and payment with the customer* Communicate with the Driver Lead or Market Manager on customer questions and / or issues;
Prepare driver notes as needed* Perform repairs of containers and lifts in the field and at the storage center* Provide backup for storage center functions when needed* Maintain cleanliness of truck cab (keep free from debris inside and outside)* May perform other duties and responsibilities as assigned*MANAGEMENT & SUPERVISORY RESPONSIBILTIES Typically reports to Management.
Direct supervisor job title(s) typically include : Market Manager, Territory Manager* Job *is* *NOT directly* responsible for managing other employees (e.
- g., hiring / termination and / or pay decisions, performance management)*JOB QUALIFICATIONS : Essential Skills, Abilities and Example Behavior(s) *ACT WITH INTEGRITY : * Able to demonstrate uncompromising adherence to ethical principles;
- Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions* *DELIVER QUALITY RESULTS : * Able to deliver top quality service to all customers (internal and external);
- Able to ensure all details are covered and adhere to company's policies; Able to strive to do things right the first time;
- Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards* *DELIVER EXCEPTIONAL CUSTOMER SERVICE : *Able to demonstrate sensitivity to customer needs (both internal and external) and proactively address customer needs;
- Able to make customer satisfaction a high priority* *SHOW DIVERSITY AWARENESS : * Able to be aware of diversity in the workforce and customer base;
- Able to understand cultural differences and perceptions; Able to show acceptance of, and respect for, the differences in others;
- Able to avoid intolerance or encouragement of behaviors that devalue an individual because of differences* *COLLABORATE : * Able to act as part of a larger team outside of the immediate department or group;
- Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization;
- Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization* *LISTEN : * Able to actively listen and convey understanding of the comments and questions of others;
- Able to understand the situations, viewpoints and feelings of others before expressing own view* *SOLVE PROBLEMS : * Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions* *SPEAK COMPETENTLY : * Able to speak clearly and concisely;
- Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding* *WRITE PROFICIENTLY : * Able to convey information clearly and effectively through both formal and informal documents;
- Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience;
- Able to constructively review and edit the written work of others* *QUESTION : * Able to use effective fact-finding techniques to discover all relevant information;
- Able to ask questions that are not leading or biased; Able to challenge assumptions* *MAINTAIN COMPOSURE : * Able to stay calm and even-tempered when handling a crisis or stressful situations;
- Able to recognize and respond effectively to unexpected situations or adverse conditions* *BE PROFESSIONAL : * Able to project a positive, professional image with both internal and external business contacts;
Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor* *PROFICIENT COMPUTER USER : * Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases.
Able to operate general office equipment including company telephone system.