Bank Operations Quality Assurance Advisor (hybrid schedule) - Los Angeles, CA

Zions Bancorporation is transforming what it means to work for a financial institution. We operate in a fast-paced, information-driven environment, which means we need people who bring diverse experiences, perspectives, and expertise to meet ever-changing demands.

Your ability to adapt, learn innovate and collaborate with a dynamic team helps us provide exceptional service to our customers and communities.

ETO is committed to helping our employees grow, develop and advance in their career. Our Workforce of the Future, DEI and UpSkilling initiatives allow you to network across the organization, volunteer in our community, and build your technical and soft skills.

We believe that investing in your success and well-being is an investment in our customers and our business.

Together we are building a culture that values diversity, celebrates growth and creates a space of belonging for all our team members.

Our people are what set us apart and make us great.

We are currently accepting applications for a Bank Operations Quality Assurance Advisor in the Los Angeles, CA area. This will be a hybrid work schedule.

The ideal candidate for this position will have the skills and experience necessary to :

• Provide coaching, support, and guidance to branch team members.
• Ensure operational understanding and successful implementation of bank policies and procedures.
• Analyze escalated issues and problem solve related issues.
• Perform branch assessments as assigned by traveling onsite to ensure compliance with branch procedures and federal and state regulations.
• Document branch assessment findings in order to identify trends and areas of improvement.
• Develop and implement quality assurance programs designed to improve the customer experience for both internal and external customers.
• Perform and / or oversee analyses of programs and apply findings to the customer experience initiatives designed to differentiate overall service and quality from competitor financial institutions.
• Plan, direct, and coordinate project deliverables.
• Identify and assess operational risk and impact and makes recommendations for effective policies and controls to management.

Qualifications :

• Requires a Bachelor's and 1+ years experience with banking operations, processes and procedures, quality assurance or other directly related experience.
• A combination of education and experience may meet requirements.
• Basic knowledge of bank operations policies and procedures, quality assurance practices, banking products and services.
• Good client relations, presentation and communications skills, both written and verbal.
• Basic working knowledge of banking related laws, regulations and requirements.
• Good analysis, decision making and problem resolution skills.
• Ability to work with managers and staff, as well as train and coach employees.
• Ability to handle and accomplish multiple tasks and resolve competing priorities effectively is essential.
• Ability to analysis information and generate reports as needed.
• Ability to work independently and good time management skills.
• Proficiency in PC and MS Office skills, Power Point.

Benefits :

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
• Employee Ambassador preferred banking products

Pay range (depending on experience) : $52,000-$85,000