At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community.
No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health's Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is Duke Health's fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle.
This includes scheduling, registration, coding, billing, and other essential revenue functions.
Occ Summary Work PerformedN / AKnowledge, Skills and AbilitiesLevel Characteristicsmanagement.Explain billing to patientsCheck-outskills.
Knowledge of medicalSchedule tests and procedur es.Complete and distributeancillary service requisitions.according to PR MOcredit and collection policies.
Determine the amountStrong verbal and writtencommunication. Basic PC and data entryAnswer telephone, take and deliver messages to physicians, nurses andterminology and telephone etiq uette.
Demonstrated ability to organizerelationships with others. Must be ableto apply specific departmentalscheduling. Position also involves cus tomer service, messagerelating to verifying patient information, collect ingpayments andpolicies rules and regulationsmaintaining records and for ms.
establish and maintain effectiverequiredforms and obtain signature as required by policy and procedure.Accurately identify the appropriate acc ount for patient visit.
Presentand written instructions, interact tactfu lly with customers andPrepare encounter forms. Investigate and accountfo rmissing encounterand prioritize work, provideforms.
Audit encounterrefe rralsCoordinate and participate in a variety of duties associated withco mmunication standardspatients.
Make returnpatientphysicians accurately,d aily clinic preparation process, patient identification, patient checkin / out, charge posting, cashPrepare forclinic visits by reviewing nextday patients andothers.
Report obtained medical informationfrom patientsand referringcompleting next day preparationcompletely and timely. Dissemina te messages according to practicemanagement and patient appointmentdistr ibution, ancillary schedulingappointments by scheduling patients intothe encounter forms.
and preparation andactivities. Enter pre-visit orders a nd prepare new patient charts. Pickup X-rays, office charts, medicalreco rds, reports, petty cash andcollections bag.
File historysheets,ancillar y reports and all other required patient record documentation.Returnmedi cal records.AttachHIPPA / Medicare documents to the Check-in patientupVeri fy patient demographic data.
EditMaestro Care as needed.and educateon ar rival in thepractice. Identify correctinformation in MaestroCare.patien ts onCompletes all Maestro Carecheck-infiles and manage allappropriate a lerts.
Collect and post co-paymentsand balances on accountsdue.Imprintal lpatient specific chart documents andrequisition / transmittal documents.
Copy, file anddistribute insurance cards as indicated byprocedure.Coordi nate alllabs / procedures as requested.Maintain privatephysicianoffice cha rts.
formsfor completeness and accuracy before batching. Batches encounte r formsor charge posting inMaestro Care. ofcash to be collected based on insurance plan.
correct appointment type, entering the primary care phys ician orreferring physician and schedulingtestsand procedures.oral
Minimum Qualifications
Education
Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education
Experience
Minimum of one year of work experience in directly communicating and activities. providing service to patients or public;
preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or
Degrees, Licensures, Certifications
N / A
Duke is an Affirmative Action / Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes.
To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard.
All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and / or mental abilities.
Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
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