Overview
Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love.
At SmileDirectClub, you’ll help people change their lives and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves.
There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others.
That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make.
And that great companies are built person by person. Here’s how :
Winning as a Team. Mentoring you forward works because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work so you can do your best work and feel your best with us every day.
Let’s make smiles happen starting with yours.
Responsibilities
- Deliver 5-Star experience for every customer
- Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
- Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
- Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
- Help our customers select the best payment plan for their budget
- Provide our customers with complimentary whitening, and guide them through the do’s and don’ts
- Work with your teammates to create a positive, high-energy atmosphere
- Additional responsibilities as needed to set your SmileShop up for success
Qualifications
- Sales and Customer Service experience, preferably in a retail sales setting
- Have confidence when presenting our product and accurately addressing a customer’s questions and concerns
- Excited and passionate about transforming smiles and making an impact
- Fun and positive personality while being professional and eager to succeed
- Self-motivated and independent, but also open to learning
- Proven success and ability to quickly adapt to new systems and software
- Open-minded and optimistic as we continue grow and innovate
- Remain curious, and always look for ways to improve your shop operationally and the customer’s experience
- Weekend availability
Benefits of Joining the Club
How we make you SMILE...
- Competitive Wages starting at $18 an hour
- Work life balance with non-traditional retail hours
- Eligibility to participate in Monthly Performance Bonus, subject to individual and company performance.
- Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays
- Generous Aligner & Oral Care Discount and annual allowance for Friends & Family
- SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services
- Commuter Benefits
- Collaborative work environment and positive culture including work / life balance initiatives
- Opportunities to grow within a fast-paced, innovative company
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