Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest.
A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.
Essential Functions
- Develop Servant Leaders-Puts your people and restaurant first-not yourself
- Create Memorable Experiences-Creates a service experience so good the guest can't wait to come back to Popeyes
- Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goals
Responsibilities
- Coaches, trains and develops team members around processes and procedures at each station
- Actively participates in team huddles offering great ideas
- Consistently thanks the team and celebrates success
- Serves as a role model and coaches Brand service behaviors
- Fixes bottlenecks, calls chicken drops and monitors Speed of Service
- Makes sure the restaurant is welcoming and clean
- Spends time with the guests in the dining room doing table touches throughout the shift
- Supports the team to resolve guest concerns quickly
- Ensures product quality and all standards are met on their shift
- Provides ideas to the restaurant General Manager to improve guest metrics and feedback
- Leads each shift by delegating duties, assigning tasks, and following up with all team members
- Must be proficient in each are of the restaurant to assist when necessary
- Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
- Ensures accuracy of inventory and waste tracking
- Reviews and approves invoices and inter-store transfers (ISTs)
- Checks people charts and production planning and makes necessary adjustments
- Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift
Additional Eligibility Qualifications
- Excellent guest service skills required
- Ability to work in a fast-paced environment
- Ability to communicate effectively with guests and team members
- Ability to resolve issues in compliance with Popeyes' standards
- Must have a friendly and courteous demeanor
- Is a team player
- Must have reliable transportation
- Must be able to take direction and feedback professionally as well as delegate responsibilities
- Able to work days, nights, weekends, and holidays
Physical Demands
- Must be able to lift up to 50 pounds of force frequently to move objects
- Ability to carry products / boxes and miscellaneous weighing no more than 50 pounds
- Consistently handles product preparation
- Ability to kneel to utilize proper lifting procedures and to open safe
- Consistently lifts for product preparation, stocking and inventory
COLORADO APPLICANTS : $15-16 / HR
PI252767077
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Ensures adequate shift coverage for restaurant. ...
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Ensures adequate shift coverage for restaurant. ...
Shift Leader
Helps staff resolve on-the-job challenges; Tracks and impacts daily costs and revenues, including labor, food cost, guest satisfaction, and sales; Balances the cash drawer at the end of the shift; Coordinates with suppliers as they deliver food product orders; Ensures client satisfaction and gracefu...
Shift Leader
The Shift Leader supervises shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. Ensures adequate shift coverage for restaurant. ...
Fast Food Shift leader
Shift Leaders supervise the entire crew and all work stations in the day to day operations of a pizza stores on either day or night shifts. Product, Service and Image fall under the Shift Leader, the cornerstones of Drescher. With great opportunities for advancement with the fastest growing pizza co...
Food & Beverage Leader- Store 098- First Shift (Mon - Sat 4am-12pm - 5 day workweek) - Pay $13-$15
In addition to the Food Leader responsibilities, the incumbent is also responsible for providing outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-lev...
Shift Leader
Are you ready to join a championship team? Northern Blends (Smoothie King Developer of the Year 2020) is hiring for Shift Leader positions! We are the #1 fastest growing concept in our category and rapidly expanding in Michigan and Ohio with countless performance-based leadership opportunities avai...
Food & Beverage Leader- Store 036- First Shift (Mon - Sat 4am-12pm - 5 day workweek) - Pay $13-$15
In addition to the Food Leader responsibilities, the incumbent is also responsible for providing outstanding service to every Guest by following the five phases of The Hi Five Guest Experience (Invited, Welcomed, Well-Served, Respected, Fulfilled), both personally and, in the absence of a higher-lev...
Shift Leader
Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. Communicate clearly with the next Shift Leader to help prepare him/her for shift. Ensure Brand standards are met through...
Shift Leader - 12114 Mason Rd.
Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...