IT Coordinator

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.

S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot.

Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It's located in one of the world's safest and most economically vibrant communities and is Orange County's second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu .

The Susan Samueli Integrative Health Institute (SSIHI) is a part of UCI Health and the Susan & Henry College of Health Sciences.

The Samueli Institute is working to transform healthcare through the practice of integrative health by conducting rigorous research, promoting evidence-informed treatment modalities, educating the public, providing individualized, patient-centered clinical care, and providing services to the community that focus on obtaining optimal health.

Your Role on the Team

Applies skills as a seasoned, experienced business / technical support professional with a full understanding of industry practices and unit / department policies and procedures, computing policies and business needs to provide technical solutions to a wide range of issues.

Demonstrates effective judgment in selecting methods and techniques for obtaining solutions. Evaluates and tests new technologies including performing simple to moderate cost / benefit analyses.

The incumbent will be responsible for several facets of IT support and coordination for clinicians, faculty, staff and students, including but not limited to :

• Acting as the initial point of contact for support
• Providing desktop, device and teaching lab equipment support
• Proactively assessing and addressing hardware and software needs
• Proactively identifying pain points and resolving root causes
• Managing and maintaining an inventory of all IT assets
• Facilitating and coordinating services provided by enterprise IT departments (HIS, OIT, OIR, etc.)
• Creating standard operating procedures and standard practices for consistent user-end experiences
• End-user training and documentation
• AV support (i.e. classroom, conference room, activity room, teaching kitchen technical support and coordination of broadcasting events)
• Serves as on-call IT support for various educational programs.

What It Takes to be Successful

Required :

• Thorough knowledge of desktop and business / technical support systems.
• Skills and abilities necessary to complete the most technical business / technical support functions.
• Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software.

Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations.

• Extensive experience in use and knowledge of networking protocols such as DHCP, TCP / IP, etc.
• Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization.

Demonstrated skill providing technical training to users at various levels of skill. Experience developing and administering formal technical training to users at a variety of levels.

Ability to elicit and communicate technical and non-technical information in a clear and concise manner.

• In-depth understanding of divisional or institutional business processes to provide the highest level of support.
• Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software.
• Experience at providing technical and administrative work direction.
• Advanced skill at creating technical documentation for complex processes and applications.
• In-depth knowledge of server internals, especially as needed for troubleshooting and isolating issues.
• Broad knowledge of IT-related products and services. General knowledge of other areas of IT.
• Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices.
• Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot.
• Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards.
• Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems. Demonstrated judgment to delegate / escalate issues appropriately.
• Bachelor's degree in related area and / or equivalent experience / training
• A minimum of 3 years of experience

Total Compensation

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks.

Please utilize the links listed here to learn more about our compensation practices and benefits .

Conditions of Employment :

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment :

• Background Check and Live Scan
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https : / / hr.uci.edu / new-hire / conditions-of-employment.php

Closing Statement :

The University of California, Irvine is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy please visit : https : / / policy.ucop.edu / doc / 4010393 / PPSM-20 .

For the University of California's Anti-Discrimination Policy, please visit : https : / / policy.ucop.edu / doc / 1001004 / Anti-Discrimination .

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities.

Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at (949) 824-0500 or [email protected].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization