JOB DESCRIPTION Texas BU - Region 04 - Market 06 : 8040 South Loop E, Houston, Texas 77017
Availability - Shift / Days
Flexible Availability
Minimum Qualifications
The minimum qualifications for a Store Manager are :
- High School diploma or GED preferred.
- Experience in retail sales preferred.
- Experience to perform the essential duties, responsibilities and working in the conditions described below.
- Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR) and Assistant Site Manager (ASM) job description.
- Ability to supervise and manage the functions listed in the CSR and ASM job description.
- Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
- A valid driver’s license and adequate transportation to / from bank and corporate management meetings.
- Ability to communicate (orally and in writing) in English.
- Perform other duties as assigned or delegated by his / her supervisor.
ESSENTIAL DUTIES, RESPONSIBILITIES AND SKILLS
Leadership and Management
- Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
- Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organize and well kept based on Company standards.
- Maintain a professional and supportive image among subordinates and supervisor.
- Schedule employees within Company guidelines to maximize customer service and maintain site image.
- Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
Site Relationships
- Develop positive and professional relationships with all suppliers.
- Promote excellent service and resolve customer complaints in a timely, professional manner.
- Promote and ensure a safe, positive public image within the neighboring community.
Training and Development
- Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
- Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
- Train all employees on safety procedures and promote safety awareness.
Communication
- Develop ways and means to ensure that all employees receive proper communication in a timely manner.
- Establish periodic on-going communication meetings with all site employees and the Market Manager.
Organizing and Planning
- Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
- Organize and maintain all site files and manuals.
- Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
- Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
- Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
Financial
- Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
- Budget and forecast P&L lines, as well as understand and manage merchandise margins.
- Safeguard and account for all money received and disbursed.
- Perform all other financial analysis necessary to maximize sales and net profits.
Working Conditions
- Performs approximately all work indoors but will be required to work outside in order to clean parking lots, gas pumps, take out garbage, etc.
- Be exposed to occasional cold temperature extremes while supervising or managing store employees performing occasional work in a walk-in cooler and / or freezer.
- Be exposed to occasional noise.
- Work with a minimum of direction and supervision.
- At all times work as an effective manager, supervisor and leader.
THE ABOVE STATEMENTS REFLECT THE GENERAL QUALIFICATIONS / DUTIES AND / OR RESPONSIBILITIES NECESSARY TO IDENTIFY THE JOB AND ARE NOT NECESSARILY INTENDED TO SET FORTH ALL OF THE SPECIFIC REQUIREMENTS OF THE JOB.
NOTE : This job description may change periodically as required by business necessity, with or without advance notice to or consent by the employee.
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