Customer Service Representative
Join a company that is committed to making a difference in peoples lives every day. Farmers Insurance in PURCELL, Oklahoma, is looking for a detail-oriented, professional, and friendly individual to join our team as a Customer Service Representative.
You will be the first point of contact with our customers for our office. We pride ourselves on our excellent customer service, and we know that with your positive attitude and welcoming demeanor, you may be the perfect fit for this role.
Each day you will be responsible for answering multiple phone lines, providing customer service, greeting office visitors throughout the day, drafting letters & reports, and other additional clerical duties as needed.
If you are trustworthy, reliable, and adaptable, please apply today!
Benefits
Hourly Base Salary + Bonus Opportunities
Career Growth Opportunities
Mon-Fri Schedule
Hands on Training
Responsibilities
- Process customer policy change requests.
- Answer incoming phone calls on the first ring.
- Return all phone messages promptly.
- Provide exceptional customer service.
- Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
- Presents and explains insurance policy options based upon prospective client needs and their personal goals.
- Cross-selling
Requirement
- If not licensed, must be willing to (Sign-on bonus available)
- Confident, self-starter who works well independently.
- Must have the ability to multi-task.
- Great customer service skills.
- Strong work ethic and leadership skills.
- Strong communication skills
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