Job Description
What you will be doing
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
- Promptly, accurately and efficiently know how and where to post all charges.
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Review any reservations with special requests and work to block rooms accordingly.
- Have knowledge of hotel rates, discounts and how to handle each.
- Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes.
Know and follow cancellation procedures and relocation procedures when necessary.
Location Description
7900 Washington Boulevard, Jessup, Maryland 20794 The outstanding Holiday Inn® Columbia East-Jessup features an active lobby with an open, inviting feel.
Complimentary shuttle service within a 5 mile radius. Enjoy a dining experience in our restaurant, enjoy a drink at the bar, workout in our fitness center or relax in our beautiful outdoor pool.
Feel at home in our fresh, comfortable guest rooms featuring energy efficient lighting, electronic do not disturb signs, high definition flat panel televisions, refrigerators, and more.
Requirements
What we are looking for
- High work ethic and self-initiative
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
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