Associate Manager

Responsibilities

• Attract, hire, develop, inspire, and retain top talent
• Support an environment, which encourages an exceptionally high level of the store morale.
• Focus all store associates on creating an environment built on team work and inspiring a one team mentality.
• Coach, teach, train, recognize and manage all aspects of performance and development for all store associates up to andincluding Sales Leaders, to encourage professional growth and build a bench of talent.
• Identify high performing store associates and assist in their growth.
• Develop and maximize the success of store associates to achieve sales potential and customer experience.
• Attract and hire store associates, up to and including Sales Leaders.
• Analyze the business and execute / communicate clear action plans that optimize results.
• Manage all aspects of daily store operations.
• Ensure all store associates have clarity on goals and action plans.
• Provide feedback to help support the creation of clear action plans that optimize results.
• Manage and delegate workload and ensure execution of plans and strategies across the store.
• Maintain adherence to Company Policies and ensures the safety of store associates and Customers.
• Manage merchandise flow, such as shipment, replenishment, and omni-channel operations, throughout the store.
• Optimize sales / operations opportunity, by leading the associates consistently executes merchandising strategies, operations,loyalty programs and other company initiatives.
• With approval of the Store Manager, builds an effective schedule with the right associate in the right place at the right time.
• Support and develop a store environment focused on consistently delivering a great in-store customer experience.
• Resolve customer complaints to a positive outcome. Determines source of issues and takes initiative to identify and resolve.
• Lead consistent focus on delivering a great customer experience
• Create a culture of proactive customer engagement to exceed our customer’s expectations.
• Drive loyalty and credit card acquisition through an engaged store team.
• Create positive in-store experience through visual standards
• Other essential functions may occur as directed by your supervisor.

Required Experience & Qualifications

• Education : High School or Equivalent
• Years of Experience : 3-5 of relevant job experience
• Proficient in use of technology (iPad, registers)
• Meets defined availability criteria, including nights, weekends and non-business hours
• Meets physical requirements

Critical Skills & Attributes

• Previous retail experience preferred
• Proven ability to drive sales results
• Strong supervisory, communication and customer service skills
• Minimum of two years relevant experience
• Prior sales management experience

Benefits and Compensation

Express, Inc. offers a range of benefits to help protect full-time associate’s health and long-term financial security including :

• Medical, pharmacy, dental and vision coverage
• 401(k) and Roth 401(k) with Company match
• Merchandise discount
• Paid Time Off
• Parental leave for new moms and dads

Part-time associates may be eligible to receive paid sick leave, public health emergency leave and to participate in the 401(k) and Roth 401(k) with Company match.

Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.