To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Responsibilities include up to and not limited to :
- Creating and updating documentation of technical information.
- Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to Service
- Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
- Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
- Establish and build exemplary communication and customer service relationships with customers.
- Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service.
- Other duties as assigned.
Minimum Requirements :
- Bachelors or Associates Degree in technical related field of study preferred.
- 3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools.
- Experience working with Fanuc, Mitsubishi, and / or Siemens and controls are a PLUS.
- Good verbal and written communication skills with exceptional customer service orientation.
- Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
- Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
- Basic computer literacy and working knowledge of MS Word, Excel, and Outlook.
- Must be adaptable to changes in the work environment; manage competing demands and able to deal with frequent change, delays or unexpected events.
- Minimum of 50% travel in multi-state region; drive or fly depending on distance. Employee is expected to work at the Technical Center when not visiting customers .
Field Service Engineer - CNC Machine Tools
Field Service Technicians are supported by staff that consist of former Field Service Technicians and a team that regularly interacts with customers. The Field Service Technician performs a variety of duties, including, but not limited to, the following:. New Field Service Technicians will job-shado...
CNC Field Service Engineer
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Developing, preparing, generating, and analyzing on...
CNC Field Service Engineer
Demonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines. Developing, preparing, generating, and analyzing on...
Field Service Engineer (Milwaukee) 1672
As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines in the Central Region. Managing inventory, trip planning, and administrative tasks related to service functions. Associates degree in en...
Field Service Engineer- Water/wastewater
Field experience with industrial control panels, wiring, startup, testing, maintenance, and service. AS or higher degree in electrical technology, engineering, or licensed journeyman electrician. Field experience with instrumentation such as level, flow, and pressure instruments. Assist in installin...
Field Service Engineer (Milwaukee) 1672
Bachelor's degree in Engineering, Construction Management, or a related field. We specialize in providing comprehensive mechanical services including plumbing, HVAC, sheet metal, fire protection, and energy management systems. Manage project changes and coordinate with clients, architects, and engin...
Field Service Engineer (Milwaukee) 1672
As Field Service Representative you will provide on-site service including preventive maintenance, calibration, installation, and training across all product lines in the Central Region. Managing inventory, trip planning, and administrative tasks related to service functions. Associates degree in en...
Field Service Engineer- Water/wastewater
Field experience with industrial control panels, wiring, startup, testing, maintenance, and service. AS or higher degree in electrical technology, engineering, or licensed journeyman electrician. Field experience with instrumentation such as level, flow, and pressure instruments. Assist in installin...
Field Service Engineer- Water/wastewater
Field experience with industrial control panels, wiring, startup, testing, maintenance, and service. AS or higher degree in electrical technology, engineering, or licensed journeyman electrician. Field experience with instrumentation such as level, flow, and pressure instruments. Assist in installin...
REMOTE Machine Tool (CNC) Field Service Tech
Field Service Technicians . One of my best clients, a leading manufacturer/OEM of precision CNC manufacturing cutting tools, is looking for a. For over 50 years, they have been a leading producer of cutting machine tools worldwide, making LARGE top-of-the-line CNC machines, 5-axis, etc. Those l...