Vice President, Product-Workforce

Company Description

Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.

Looking to level up your career by working with an ambitious global team? Want to play a key role in the success of a growing healthcare and technology company?

Interested in engaging in online conversations about patient experience, consumer and employee insights, customer experience (CX), the evolution of the healthcare industry, and emerging technology like AI? Come to PG Forsta!

Our businesses Press Ganey, Forsta and Rio SEO are breaking down silos to explore and understand the full Human Experience of our clients’ target audiences, which include patients, consumers, and employees across an array of industries including healthcare, technology, retail, and consumer goods and services.

We deliver groundbreaking experience and research technology, unmatched expertise, and real impact for ambitious leaders globally.

• Opportunity to work in a fast-paced, market-leading SaaS company, with colleagues and customers from all over the world and an experienced executive leadership team
• Exciting challenges in an international environment
• Competitive salary and regular performance reviews
• Flexible location and working environment possibility to work from home
• Benefits like annual bonuses, employee referral bonuses, Employee Support Program, Internal Mobility program, etc.
• and many more

Job Description

Reporting to the Chief Product Officer, the Vice President of Product - Workforce is responsible for the definition and execution of product roadmap and strategy for Press Ganey’s Workforce Product.

This market-leading and innovative product measures and provides key insights for employee experience in the healthcare market.

Using market data, industry knowledge, and a strategic mindset, this individual will be a key member of the product leadership team, working with cross-functional leaders on longer-term alignment and definition across the portfolio of solutions.

Additionally, this individual will define, build, and deliver proof of concepts around next-generation solutions, work with marketing and sales on market-facing evangelism and communication, and support sales and partnership conversations around product vision, innovation, and direction.

Essential Duties And Responsibilities Include The Following :

• Accountable for creation of strategic roadmap for the Press Ganey Workforce product
• Identifying market needs to define new products and product enhancements to drive competitive differentiation.
• Building and justifying business cases for future investment in strategic areas such as AI / ML, data visualization, 3rd party data ingestion, action planning, and action management.
• Deliver on the Press Ganey Workforce product roadmap including rationalization of existing technologies and products.
• Engage key cross-functional stakeholders on investment, strategic direction, and market impact.
• Analyze existing technologies, new technologies, market developments, and competition to identify and prioritize product market opportunities.
• Collaborate with Marketing to position the Press Ganey product in the market, evangelizing longer-term direction and strategy through innovation.
• Collaborate with engineering and technical teams to develop proof of concepts, scope feasibility, and investment needed to drive strategy.
• Understand, monitor, and communicate market movement and trends to the wider R&D organization to teach and learn around market and customers.
• Utilize market, technical, customer, usage data, etc. to bring a data-driven approach to product strategy and justify investment.
• Translate research data into actionable plans to define product strategy, direction, and areas for innovation.
• Take a leadership role in the development of budgets to ensure appropriate staffing to realize strategic direction and deliver production-level innovations post-proof of concept.
• Interact with the executive team to gain feedback, drive alignment, and communicate and influence direction.
• Lead various product managers through mentorship and coaching to develop.

Qualifications

• Requires 10+ years progressively responsible experience in product management and delivering next-generation innovative products.
• Experience working with workforce / employee engagement products or HR software to help organizations understand and measure employee experience.
• Deep knowledge and experience building and delivering SaaS software products.
• Ability to and history with bringing new innovative products to market (from inception to market results)
• Experience working with and communicating with cross-functional stakeholders to drive alignment across multiple departments.
• Deep / Expert industry knowledge and expertise of the employee experience space
• Direct experience with SaaS products including pricing models, operational implementation / support, and user experience.
• Performance Skills / Competencies : The below categories represent general skill sets that are required by this position.

The level of proficiency & priority required by this position are defined by the following scales.

• Communication and Influence : Ability to communicate strategic items and influence organization to act and move towards strategic direction and innovative solutions.
• Delivery : Ability to deliver on strategic roadmap through direct and indirect methods (including partnerships)
• Value & Metric Driven : Able to express value in the context of financial and / or other metrics.
• Strategic Thinking : Able to think strategically, developing innovative and novel approaches to meet market needs and drive differentiation and new products.
• User Focused : Focus on users and customers for all strategic directions
• Coaching & Mentorship : Strong in a desire to coach others and mentor.
• Teaching & Learning : Excellent and passionate about teaching market, product, and technology concepts and a strong desire to continue to learn.
• Stakeholder Management : Able to communicate and manage stakeholders to deliver what’s needed without being nearsighted and reactive.

Additional Information

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position.

Background checks may include some or all of the following : SSN / SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and / or drug test.

By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer.

You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies.

You will be notified during the hiring process which checks are required for the position.

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce.

We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.

At Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

You may be just the right candidate for this or other roles.

Our privacy policy can be found here : https : / / www.forsta.com / privacy

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