Customer Service Associate
Customer Service Associate
Brooklyn, NY / Pharmacy Operations Pharmacy / Full Time At Truepill, we are transforming consumer healthcare. Through our digital health platform, we empower our partners to deliver world-class healthcare experiences.
With over 10 million prescriptions shipped and a valuation of $1.6 billion, we are proud to work with many of the worlds largest healthcare organizations.
We never settle for how its done today. We invent how it will be done tomorrow.
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect.
We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners, and consumers.
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us.
Lets build something great together. + With our internal tools, responding to all customer inquiries and providing the most adequate resolution for them
- First line for answering phone calls
- Reviewing problem orders and paying close attention to orders that have been escalated by customers
- Interact with patient inquiries on prescription claims, status of order, shipping location
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Interact with various other partners to help troubleshoot orders
- Courteously respond to telephone calls from customers / insurance / patients etc, routing them, if needed, to the appropriate department
- Work collaboratively with other team members to ensure smooth workflow in all departments, ability to work in other teams such as warehouse to provide support
- High School Diploma or GED Equivalent
- Possess phone etiquette skills in order to provide excellent customer service
- 1+ year of Customer Service experience required
- Healthcare experience preferred
- Ability to work flexible hours based on business needs, weekends included
- Communicate effectively with coworkers, patients, and customers is important
- Be extremely detail oriented, accuracy is essential
- Develop and maintain relationships with our partners as well as internal team
- Must be able to work effectively under the direction of licensed pharmacists in a high volume pharmacy
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