Field Service Representative I

Job Description

Job Summary

This is an exciting opportunity in a fast paced, customer focused, outdoor working environment. This is a remote position where the FSR will create their schedule and work from home when not in the field.

The FSR will provide industry leading technical and customer service for CCM’s Commercial Roofing customer base. The FSR manages warranty inspections, job-site training, warranty claim investigations, training, product support, and generation of internal and external reports.

Duties and Responsibilities :

• Understand and adhere to CCM and project specific Health and Safety policies.
• Schedule and complete final inspections for warranty issuance for Authorized Applicators.
• Provide on-site technical assistance at start, during, or after installation of warranted projects.
• Educate and promote proper installation of CCM products and systems.
• Expected to be the day-to-day technical expert in the territory for our customer base in which they can depend upon timely and productive responses.
• Conduct warranty claim and or product investigations when required.
• Training presentations and hands on demonstrations for new or existing Authorized Applicators to help promote quality installations.
• Develop strong internal and external working relationships.
• Produce detailed written reports and letters for internal and external distribution.
• Additional responsibilities as assigned.

Requirements

Required Knowledge / Skills / Abilities :

General Skills

• Strong work ethic and self-motivated to efficiently manage multiple tasks while working independently.
• Professional and positive working attitude with strong interpersonal and customer service management skills.
• Clear and confident verbal and written communication skills.

Technical Skills

• Commercial roofing or general construction experience is preferred, but not required. CCM’s onboarding process is extensive, including training on all products and procedures.
• Ability to understand general construction related terms, documents, tools, products, and installation practices.
• Observation and attention to detail, while also being able to see the big picture.
• Comfortable working with technology (MS Office products and specific CCM software / hardware systems.)

Education and Experience :

Required Qualifications

Minimum High School Diploma and 3 years of construction or commercial roofing related experience.

Preferred Qualifications

• Associate or bachelor’s Degree
• Previous roofing or construction experience preferred (this can include summer work between semesters, etc.)

Working Conditions :

• Must be comfortable with heights and climbing / setting up ladders.
• Physically able to bend, kneel, climb, lift etc.
• Must possess a current valid driver’s license.
• Work in weather conditions throughout the year (heat, cold, wet conditions).
• Travel by air and motor vehicles is required and frequency will vary based on assigned territory.
• Overnight travel will be required based on demand of the territory.

Physical Requirements :

OCCASIONALLY

FREQUENTLY

CONTINUOUSLY

0-30%)

31-60%)

61-100%)

LIFTING OR CARRYING

• 1-10 LBS
• 11-20 LBS
• 21-40 LBS
• 41-50 LBS
• 51 OR MORE LBS
PUSHING OR PULLING :
• 1-40 LBS
• 1-40 LBS
• 41-50 LBS
• 51 OR MORE LBS

BENDING OR STOOPING

REACHING ABOVE SHOULDER LEVEL

DRIVING AUTOMATIC EQUIP. VEHICLES

OPERATE MACHINERY OR POWER TOOLS

CLIMBING (LADDERS, STAIRS, ETC.)

WALKING

STANDING

SITTING

WORKING IN EXTREME TEMPERATURES

REPETATIVE MOTION INCLUDING BUT NOT LIMITED TO : WRISTS, HANDS AND / OR FINGERS)

VISION

HEARING

DEXTERITY

HAND EYE COORDINATION