Description
Have you considered being a Professional Customer Service Representative? Now is your chance! We need a full-time Customer Service Representative in Rochester, MNto act as a liaison for our Microtransit customers.
We are seeking compassionate, driven, team-oriented people to serve our diverse clientele by supporting them with transportation solutions.
If you are ambitious, good with people, and enjoy a diverse community, then you will enjoy this role working with our friendly cross-functional team.
Our Customer Service Representatives enjoy :
- Paid Training Provided!
- Friendly Office Environment
- Vast Opportunities for Advancement
Our Customer Service Representatives are responsible for :
- Responds to customer inquiries and problems by providing timely and accurate information or directing inquiries to supervisor.
- Follows and explains policy and procedure as outlined in operations and procedures manuals.
- Treats each customer / caller with courtesy, dignity, and respect privacy.
- Meets or exceeds established performance requirements.
- Enters data with an error of 1% or less for notation of transportation type, pickup times, appointment times, addresses, and other information as outlined in operations and procedures manuals.
- Documents trip authorization according to procedures.
- Remains knowledgeable of all policies and procedure changes.
- Adheres to the work schedule in order to handle the call volume and contractual requirements, unless request made by supervisor.
- All other duties as assigned.
To qualify as a Customer Service Representative, you’ll need :
- A minimum of a High School diploma or GED
- Able to operate a computer
- Complete any training requirements
- Communicate clearly in English
- Able to operate standard telephone system
- Exercise business telephone etiquette
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