Mental Health Client Support SpecialistVirtualVocations • Syracuse, New York, United States
Mental Health Client Support Specialist
VirtualVocations • Syracuse, New York, United States
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A company is looking for a Client Support Specialist to assist clients seeking outpatient mental health care.
Key Responsibilities
Conduct needs assessments and educate clients about services and benefits via phone and chat
Prioritize client safety and escalate concerns as necessary
Support HR Managers and Customer Representatives in coordinating major events and team support
Required Qualifications
Minimum of one year experience in mental health system navigation or relevant healthcare experience
Experience with CRM tools like Zendesk or Salesforce, or ability to quickly learn new systems
Flexibility to work evenings, weekends, and holidays
Ability to discuss sensitive topics with clients
Experience in a structured team environment
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Mental Health Specialist • Syracuse, New York, United States
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