MJJ & ROSE INSURANCE SERVICES is currently seeking a Customer Services Representative to join our team, the Customer Service Representative is responsible for providing quality customer service to internal and external customers daily via telephone, email, web service request, fax, or in-person communication.
This position is responsible for ensuring all customer service calls and requests are completed in a timely, accurate, and efficient manner while maintaining a customer-focused attitude.
Assigned teams and tasks will vary based on business necessity.
Essential Responsibilities :
- Maintain high client satisfaction levels by making an effort to build meaningful relationships and maintaining consistent, efficient communication
- Manage and update internal database of client / customer information on a daily basis
- Serves as a primary contact for clients and a liaison between sales, production, and clients
- Act as a collaborative team member or a proactive self-starter as projects / tasks require
- Address client inquiries via phone, email, and chat, communicating using proper professionalism and providing exceptional customer service
- Provide assistance to other administrators on special projects as requested
- Maintains communication logs and other pertinent records
- Team player that helps with all tasks and reasonable requests. Assists with other projects as needed
- Performs quality checks on outgoing jobs, using an eye for detail, care for quality approach
Requirements :
- High School Diploma or equivalent
- A willingness to learn and develop new skills.
- Ability to meet quarterly goals.
- Ability to exercise initiative, work independently, multi-task, prioritize and function in a team environment.
- Must possess a professional, courteous, and customer-oriented demeanour.
- Must be discrete, trustworthy, and possess a high level of integrity.
- Complete and pass required training
- Working knowledge of computers and Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Ability to work well with team internally and externally across departments.
- Ability to work well within a fast-paced, collaborative, cross-functional team environment.
- Ability to multi-task and prioritize.
- Ability to demonstrate attention to detail.
Benefit :
- Medical, Dental, Vision Insurance
- $27 - $50 Per Hour
- Remote - Work From Home
- Paid vacation and sick time
- 401(k) Investments with Company-matched funds
- Referral bonuses
- Employee discount program
- And the day off for your birthday!
- Accident, life, disability and critical illness insurance
- Tuition reimbursement
- Paid Time Off
Customer Service Representative | Ga | Chamblee | 07 Mar 2022
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Customer Service Representative CARSTAR Certified Collision, GA 30341**. Educate customers on CARSTARs CSI/NPS survey (kept infor...
Customer Service Representative
The prospective candidate must possess working knowledge of principles and processes for providing excellent customer service, including but not limited to assessing customer needs, meeting quality standards for service, good communication skills, and evaluation of customer satisfaction. Customer Se...
Customer Service Representative
Customer Service Representatives at Sam's Club ensure that customers have a pleasant shopping experience. Provide information to customers on products and services. Ensure customer satisfaction and provide professional customer support. Experience in customer service or retail preferred. ...
Ft Customer Service Representative (work From Home)
Competitive pay / Comprehensive health plans / PTO / Retirement savings - As a Customer Service Rep you'll: Answer incoming telephone calls; Resolve customer questions, complaints and requests; Adhere to internal policies and procedures; Utilize working knowledge of the organization's services to me...
Remote Customer Service Representative - Intuit
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative (Office and Administrative Support)
Partners Personnel is currently seeking candidate for Customer Service Representative for our client located in Atlanta/Forest Park GA. Customer interaction with some phones and heavy email responses and communication. Intake of customer concerns, complaints, and issues with documentation into syste...
Customer Service Representative - WFH
As a Customer Service Representative, you'll support TurboTax customers with product and software inquiries, including downloading, logging in, basic navigation, importing documents, printing, filing, and fundamental tax questions. As a CSR, you'll play a crucial role in ensuring our customers have ...
Customer Service Representative
As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise...
Customer Service Representative - TurboTax (WFH) Receive $300 bonus for 5 days of training
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Hockey/Skating Enthusiast - Customer Service Representative - Inline Warehouse & Ice Warehouse Georgia
Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs t...