Overview
Join to apply for the Manager, Training Programs role at Mia Aesthetics
Mia Aesthetics is focused on making high-quality plastic surgery accessible. We provide on-the-job training, professional development opportunities, opportunities for advancement, benefit offerings, and more. Be part of a team transforming lives and supporting dreams every day.
Responsibilities
- Lead the planning, execution, and oversight of organizational training programs / initiatives that equip clinical staff with the knowledge, skills and resources to deliver high quality, patient-centered care.
- Manage a team of trainers, drive program effectiveness, align training strategies with business goals, and ensure regulatory compliance.
- Act as a strategic partner to leadership in assessing training methods, content, and deployment; propose improvements aligned to the company's business model and growth.
- Collaborate with department leaders and subject matter experts to understand training needs and gaps; propose solution-centered ideas to the Training department's leadership.
- Identify and apply training and design strategies to achieve performance goals and compliance requirements.
- Ensure training programs are standard, scalable, and adaptable to changing business needs; monitor budget and resource allocation.
- Lead and develop a team of training professionals (e.g., field trainers and instructional designers).
Training Development & Deployment
Design, deliver, and execute training programs for continuous improvement in collaboration with the Head of Training & Director of Training.Provide feedback on training quality, adoption, effectiveness and results in driving outstanding patient care.Direct the use of technology platforms, learning management systems, and e-learning tools.Ensure all training activities comply with HIPAA, QUADA, company policies, and quality standards.Act as a liaison between training teams and clinic / department leaders to align programs with operational needs / priorities.Promote adoption of learning technologies and modern instructional practices; champion a culture of continuous learning.Supervisory Responsibilities
Provide direction, coaching, and performance management of trainers across clinical and call center operations.Lead recruitment, onboarding, and development of new Training staff to build a future talent pipeline for succession planning.Foster a collaborative, innovative, and accountable team culture aligned with Mia Aesthetics Core Values & Service Values.Required Skills / Abilities
Strong management, team-building and change management skills.Strong communication skills (verbal and written) across all levels of the organization.Strong organization and project management skills.Strong background in instructional design and curriculum development.Ability to guide a training team in developing, designing, and creating content in support of leadership's strategic direction.Ability to measure, analyze, and validate the value of programs to the business (data analysis).Proficient at problem solving independently and collaboratively within / across teams.Education & Experience
Bachelor's degree required; Master's preferred in Training & Development, Learning & Development, Organizational Development, Psychology or related field.Three plus (3+) years of work-related experience including managing teams.Proficiency of MS Office Suite.Experience in managing various learning management systems (Articulate 360 preferred) and software (e.g., Canva, Photoshop).Bilingual in English and Spanish preferred.Physical Requirements
Prolonged periods of sitting at a desk, working on a computer, and answering multiple phone calls per day.Must be able to lift up to 10-20 pounds at times.Travel Requirements
Up to 50% travel to outside clinic locations for training purposes.J-18808-Ljbffr