Account Manager

As an Account Manager at Later, you will be accountable for the retention, growth, and overall success of your assigned book of business.

Candidates need to have worked in a revenue role as a Customer Success Manager, Account Executive or Account Manager, and have experience working in a dynamic, fast-paced SaaS technology company.

We’re looking for someone who is a proven strategic leader, with a passion for creativity and connectivity, possesses a curious & proactive mindset and has a desire to put their best self forward every day to accomplish their goals and the goals of the business.

Account Managers at Later are part of a revenue team, and as such you will be goaled based on net revenue retention (renewals, upsell, and expansion) across your portfolio of customers.

Successful individuals at Later have excellent communication skills, are able to prioritize their time effectively, and ensure that our customers are finding value in the products and services they’ve purchased.

Reporting to the Senior Director of Account Management, this is a great opportunity for someone that wants to join a rapidly growing company with significant personal and professional growth opportunities.

What you'll be doing :

• Be accountable for and drive renewals, upsell and cross sell for your book of business, ensuring that both the customer and Later grow together.
• Identify new opportunities for your customers to grow with Later.
• Build Success Plans for all of your customers and nurture customers towards those success plans.
• Build account maps to help expand the footprint of our partnership into the customers you’re supporting.
• Establish and nurture strong customer relationships, positioning yourself as a trusted advisor to your clients from onboarding to renewal.
• Identify influential executives (VP’s and C-Suite, sometimes in other departments), that are facing high-value problems, and develop a connection with them.

Discover ways that Later’’s product and services can bring value to their business goals.

• Act as the Voice of Customer for ongoing product development and feedback, partnering cross-functionally with product, support, finance, sales and professional services.
• Become an expert at demonstrating the value of Later’s products and services

We are committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career.

If you identify with any of the following, we encourage you to apply!

• 4+ years experience in a strategic account management, customer success, account executive or sales executive role working with enterprise brands in the influencer marketing, SaaS, Mar-tech or agency space where you were directly responsible for retaining and growing revenue.
• Exceptional written and verbal communication, presentation, and negotiation skills, able to command the attention of day-to-day users, decision makers and executives.
• Strong time management skills to ensure goals, KPI’s, and defined business outcomes are achieved.
• Experience working cross functionally with multiple internal stakeholders, including sales, product, support, marketing services, and other internal organizations to ensure customer goals are achieved.
• Demonstrated ability to act as a trusted advisor to customers, showing you are able to make strategic and actionable recommendations that map to their business goals.
• Proven success at finding key stakeholders, making a meaningful connection and building a positive relationship with them.

In particular, being able to identify who the successors may be in a business that has fast revolving doors and making contact in advance of the change.

Team player with a can-do attitude, willing to jump in and find solutions with minimal guidance.

Our approach to compensation :

We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope.

We evaluate compensation bi-annually, including performance and market-related factors.

Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE base + commission / variable) while for others it is structured as Salary only.

To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted.

Additionally, all permanent team members are granted stock options and are eligible to participate in various benefits plans as part of their overall compensation package.

Salary Range :

$120,000 - 170,000 USD OTE

Some perks of being on our team :

• Flexible PTO : We want you to take the time off when you want or need to recharge!
• Learning & Development : We provide growth opportunities through training, coaching, mentorship programs, and workshops.
• Parental benefits : We offer parental leave top-ups, family forming support, and a life-transitions program to ensure you and your family are well supported when returning to work.
• Healthcare : Our comprehensive benefits package includes health, dental, vision, STD & LTD, 401k contribution plans (US-based employees), and an Employee and Family Assistance Program to support the well-being of you and your family.
• Employee Resource Groups : Belonging is an important part of doing your best work. These ERGs provide support and community for employees.
• Co-op team members are not eligible for company benefits.

Where we work

We hire into our hub cities of Boston, MA; Vancouver, BC; Toronto, ON. We also have team members based remotely for select positions.

We post our positions in the hub location(s) where we are open to having the successful candidate be located.