Regional Technology Manager

Posted Tuesday, January 23, 2024 at 5 : 00 AM

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US Radiology is one of the largest and most progressive radiology groups in the country. Our mission is to make the best of radiology better to improve lives.

With over 3,100 team members and 145 outpatient imaging centers across 14 states, our team conducts nearly 6 million studies annually.

US Radiology is a partnership of leading sub-specialized radiology groups, high-quality imaging centers, and health systems built around a commitment to best-in-class clinical excellence, operations, infrastructure, and state-of-the-art technology.

The role of the Regional Technology Manager (RTM) is to serve on the Business Relationship Management (BRM) team, which provides the front door to the USRS Technology Team to support effective integration and alignment with USRS business and clinical needs.

The RTM reports to the Regional Technology Officer (RTO), who is accountable for partnering closely with regional business and clinical executives to understand and enable business / clinical strategies.

The RTM assists the RTO by capturing technology requirements, processing technology project demand, and driving reporting and continuous improvement for technology service operations.

Location : Atlanta, GA or Charlotte, NC

Responsibilities

• Business / IT Strategy : Supports the RTO in working with business and clinical leaders to understand business / clinical objectives, strategies, and appropriate supporting / enabling technologies.
• Demand Management : Supports the demand intake process for business or clinical technology projects requests including, but not limited to the collection of business / clinical requirements, the development of project requests, and the forwarding of all pertinent information to the Technology Team for execution.
• Project Portfolio Management : Tracks the status of all planned or in-flight technology projects for a given USRS region;

prepares and provides reports to USRS business / clinical leaders to update them on their specific projects, status, and risks / issues.

• Service Operations :
• Secures pertinent technology operations and performance reports, including service level agreement (SLA) performance reports, for a specific region and distributes and / or presents to appropriate business and / or clinical leaders as required.
• Based on region-specific technology experience feedback, identifies and communicates areas of focus and continuous improvement opportunities to the Technology Team.
• Product Roadmaps : Based on region-specific clinical or business needs, strategies, and current / emerging trends, provides input for Technology Team Product Owners, who will work with technology vendors on key clinical needs, required features, and research to provide input into product development roadmaps.
• Supports the preparation and distribution of any region-specific communications including, but not limited to technology maintenance windows, system outages, system outage updates, and service restorations.
• Understands and applies core business and clinical processes and how each is enabled through Technology capabilities.
• Facilitates frontline interaction with business units and clinical operations on the effectiveness and status of Technology investments and ongoing operations.
• Collaborates closely with the Service Delivery Management and Solution Architecture teams.

Required Leadership / Interpersonal Skills

• Understands value realization, and of the measurement and reporting of value realization.
• Builds effective teams that understand and commit to organizational goals; fosters goodwill and collaboration among team members and among teams; leads by example.
• Maintains accountability for meeting commitments and deadlines; demonstrates principled leadership and sound business ethics.
• Instills a sense of urgency in driving assignments to completion; monitors progress of self and others and redirects efforts when goals are not being met.
• Draws upon communication skills to influence others or facilitate resolution of a problem / business issue.
• Values and supports diversity in the workplace.

Qualifications

• Bachelor’s Degree in computer science, business management, or related field.
• Five years or more leading Technology / Business management activities of varying complexity and global scope.
• Three years responsible for managing a portfolio of Technology / Business projects.
• Professional Certifications a plus (e.g., PMI, ITIL, and Lean / Six Sigma).
• Experience in healthcare, especially imaging / radiology and clinical operations, a plus.
• Ability to travel up to 25%.

US Radiology provides a competitive compensation program to attract, retain, and motivate a high-performance workforce.

US Radiology is an equal opportunity employer.

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