Automotive Service Manager
Automotive Service Manager
Employee : Regular : Full time
Location : Hilliard , OH
Team : Retail
2021 11131
Zip Code : 43026
Posted Date : 2021-05-07 13 : 00 : 00
Job Description
Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers.
You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Company Overview
Bridgestone Retail Operations, LLC employs over 22,000 teammates in North America and operates more than 2,200 company-owned stores.
The store locations include Firestone Complete Auto Care, Tires Plus, Hibdon Tire, and Wheel Works. With 2,200 locations across America and over $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Responsibilities
- Assign and schedule work duties to auto service staff according to individual skill level
- Serving all automotive service needs of customers
- Oversee the hiring and training of an effective auto service team
- Ensuring high teammate retention
- Maintain compliance with quality standards
- Developing customer satisfaction and retention
Qualifications
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Problem solving customer complaints
- Aptitude to manage inventory, scheduling, equipment maintenance, etc.
- Capacity to lead and coach others
- Teammate and customer / communication skills
- Ability to recruit and select technicians and general service teammates successfully according to store requirements
- Willingness to continue education and remain current in automotive repair issues
- Must have completed all the current and required BSRO store education courses & modules required for this position.
- Must have valid automotive drivers license at all times in order to test drive customers vehicles
Preferred :
2-year degree or equivalent
Employee Type
Regular : Full time
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