Column Technical Services is seeking a dedicated and customer-oriented Level I Helpdesk Technician with experience in Microsoft 365 (M365) to join a dynamic team where you will play a pivotal role in providing exceptional technical support to end users.
This position offers onsite support for a well-established organization in Chicago. Don't miss this opportunity to showcase your technical skills as a Help Desk Level I.
Apply today to embark on a rewarding career journey with us! The successful candidate will be responsible for providing first-level technical support and assistance to end-users, resolving issues related to M365 applications and services, and ensuring a positive customer experience.
This onsite role offers an excellent opportunity to develop technical skills in a supportive and growth- oriented environment.
Key Responsibilities : -Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk ticketing system.
- Provide timely and accurate solutions to technical issues related to Microsoft 365 (M365) applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, SharePoint, and OneDrive.
- Diagnose and troubleshoot software and hardware issues, ensuring problems are resolved efficiently and effectively.-Escalate unresolved issues to the appropriate IT teams or Level 2 support personnel as needed, while maintaining ownership of the issue until resolution.
- Assist in the setup, configuration, and maintenance of M365 accounts, including user permissions, email distribution lists, and security settings.
- Educate end-users on basic M365 functionalities, best practices, and self-help resources to encourage user empowerment and minimize recurring issues.
- Document all helpdesk interactions, troubleshooting steps, and resolutions in the ticketing system to maintain accurate records and enable knowledge sharing.
- Follow established processes and procedures for incident management, problem resolution, and service request fulfillment.
- Collaborate with IT colleagues and other departments to identify and implement continuous improvements to enhance service delivery and customer satisfaction.
Qualifications-3 years' providing end user support in an IT related environment.-Associates' Degree in Computer Science or Management Information Systems, preferred.
- Experience with enterprise help desk ticketing software such as using ServiceNow or relevant software.-Experience supporting applications such as : Active Directory, Okta, and Intune, -Knowledge of MAC OS & Android mobile devices.
Help Desk Technician
A company is looking for a Help Desk Technician for a short-term gig assignment. ...
IT Help Desk Support Technician (Chicago, IL)
An IT Support Technician shall be responsible for providing technical assistance and support related to computer systems, hardware, or software and generally maintain daily performance of RoadSafe's computer systems. Respond to email messages for employees/users seeking help. Expert understanding of...
IT Help Desk Technician Tier 2 - (Level 2)
Hello! We are a Managed Service IT Provider looking to bring on another mid level technician to grow and flourish at our company. Help Desk L2 duties including support on Microsoft, Dell, Lenovo, HP, and other various products 5. This role is an entry level where you will be exposed to a lot of tech...
IT Help Desk Support Technician (Chicago, IL)
An IT Support Technician shall be responsible for providing technical assistance and support related to computer systems, hardware, or software and generally maintain daily performance of RoadSafe's computer systems. Respond to email messages for employees/users seeking help. Expert understanding of...
Senior Help Desk Technician
Recruiters please do not contact this job posterPlease do not contact job poster about other services, products, or commercial interestsJob Type: Full-timeRequired experience:Help Desk: 5 yearsRequired license or certification:A+ certified or similar. ...
IT Help Desk Technician
We’re looking for a Help Desk Technician to join our skilled IT Help Desk Operations team, serving local and global internal users. The Help Desk Technician has experience in supporting both Mac and PC environments, can hold a conversation as well as resolve complex technical issues effectively and ...
Senior Help Desk Technician
Responds to help desk calls and escalated calls from first-level response, asking questions and obtaining information from users that will assist in assessing the extent of software and hardware problems experienced. Under supervision, performs at the fully functional level, providing technical supp...
Service Desk / Helpdesk Technician, Level 2
Keywords: Chicago IL Jobs, Service Desk / Helpdesk Technician, Level 2, IT Support, Windows OS, Mac OS, G Suite Products, Computer Systems, Help Desk, Helpdesk, Support, Network, Networking, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting. We help companies that are look...
IT Help Desk Level 1/Level2
Our client is looking for a full-time level 1, level 2 help desk support person with the following qualifications: College Degree or technical degree (computer science-oriented a plus) Solid communication skills Punctual Knowledge and expereince with PC trouble s...
Help Desk Technician
If you have strong problem-solving skills and a passion for making effective change within an organization, this may be the position for you! You will make an impact for our clients! The duties of the Help Desk Technician position include, but are not limited to the following: -Provide remote techni...