Description :
Hocon Gas is the largest independent Propane company in Connecticut. We are constantly growing and improving our services to our customers.
We are looking for an energetic person to become the Office Manager in our Guilford, CT location and the right candidate will be responsible for a team of Customer Service Representatives and oversight of all administrative processes within the branch location.
Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.
Responsibilities
- Manage all aspects of office personnel and functions at branch location.
- Ensure all required month-end processes are complete and all internal report is accurate and finalized for management review.
- Accesses company databases and job aids to insure accurate call handling. Properly maintain customer database and assign various office administrative functions to Customer Service Representatives as needed.
- Liaison between corporate office management and branch office personnel.
As an Office Manager you will ensure Customer Service Representatives will properly assist our customers handling inbound and outbound delivery and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.
Job Description
Supervise CSRs' incoming calls and utilize a proactive approach with every customer interaction to answer questions and / or concerns.
Back up CSRs with calls that need to be escalated to a supervisory level.
- Maintain an in-depth knowledge of Hocon Propane and Oil products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
- Present a professional, confident and enthusiastic image to develop trusting relationships with all team members and customers
- Provide high levels of customer account management by properly setting up and maintaining account information and data
- Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
Requirements :
- Minimum of 3 years of experience in a customer service role, industry experience is preferred
- Minimum of a High School diploma or GED preferred
- Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports using Fuel Industry software
- Ability to multi-task and prioritize assignments in a team environment
PIda929b840ef8-26289-35544549
Office Manager
Liaison between corporate office management and branch office personnel. As an Office Manager you will ensure Customer Service Representatives will properly assist our customers handling inbound and outbound delivery and service related calls and performing administrative functions ensuring the high...
Optical Office Manager
Do you enjoy overseeing and coordinating operations to ensure seamless functionality in an office setting? Bring your management skills and build a career you love by applying for our Optical Office Manager job at our East Haven,CT location!. As the Office Manager, you will ass...
Front Office Manager
The Front Office Manager will direct and support all front office operations to include: reservations, group billing, accommodations, check ins/check outs, team training and development, guest inquiries and any audio-visual assistance. The Front Office Manager (FOM) is a Goodwin Hotel brand ambassad...
Office Manager
With over 3000 employees in offices across the country from clinical to support staff - we are united in our mission to create happy, healthy smiles through providing high quality dental care in a fun, compassionate environment. Responsible for the day-to-day functions of the dental office, as well ...
Office Manager- Geriatrics
The role is responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency. Provides day-to-day operational, technical and problem-solving leadership on administrative matters including, but not limited to: p...
Office Manager
Liaison between corporate office management and branch office personnel. As an Office Manager you will ensure Customer Service Representatives will properly assist our customers handling inbound and outbound delivery and service related calls and performing administrative functions ensuring the high...
Business Office Manager (RN, Registered Nurse) - Homecare
The Business Office Managers (BOM) plays a crucial role in ensuring smooth operations in all office activities for over 250 staff and patients in a Hartford HealthCare at Home (HHCAH) home health or hospice agency. The BOM is responsible for coordinating all office activities including: medical reco...
Dental Office Manager
Aspen Dental we call an Operations Manager, you will have the opportunity to give back to communities and positively affect patients’ lives. Hire, develop, manage and retain the office staff. ...
Office Manager
Well-established, multi-dentist office located in the heart of Manhattan, KS is hiring for a full time experienced Office Manager that is excited and passionate about the healthcare industry. The manager will oversee systems, develop and future proof processes in patient satisfaction, patient retent...
Manager, Testing Program Management Office (Contract)
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,0...