Sr Business Systems Analyst

Job Description

Find out if this opportunity is a good fit by reading all of the information that follows below.

Target Pay Rate : 46.50-58 / hr salary will be commensurate with experience

Position Summary

Client is seeking a highly motivated and team-oriented Sr. Business Systems Analyst to drive effective utilization of the ServiceNow platform.

In this role you will be a key member of an Agile Scrum development team. You will identify and build requirements for workflows, integrations, and automation that align with business goals and priorities.

This role requires a deep understanding of ServiceNow functionality coupled with strong leadership to guide teams through the Agile development process.

Responsibilities

• Partner with business customers to collect, define, analyze, document, and review user stories and functional requirements for projects and enhancements for ServiceNow applications.
• Create process definition diagrams, use cases, user stories, requirement traceability matrix, and acceptance criteria.
• Build reports, dashboards, and KPI analytics of ServiceNow data using tools such as ServiceNow Performance Analytics.
• Develop and execute test plans including User Acceptance Testing with business stakeholders.
• Understand and convey business priorities for initiatives, enhancements, and projects including assisting in the development of roadmap and future capabilities of solutions.
• Collect, consolidate, and analyze service metrics to facilitate decision making related to service improvements.
• Evaluate and ensure solutions meet agreed upon business requirements and drive business customer satisfaction.
• Coordinate and lead discussions between ServiceNow developers, product owners, and architects with internal customers to ensure services are meeting business needs and requirements.

Requirements

• At least 4 years minimum working as a Business Analyst with at least 2 years of domain expertise in the ServiceNow platform.
• Demonstrated ability for translating user requirements into groomed stories, functional requirements, specification test cases, and use cases.
• Ability to multitask and manage time effectively amongst multiple priorities.
• On-call flexibility including unplanned and planned maintenance and outages.
• Experience using enterprise tools such as Visio, Lucid Chart, Teams, Confluence, and Jira.
• Scrum Master certified and experience leading a scrum-based delivery team preferred.
• Experience working in a regulated environment within a global company preferred.
• Exceptional knowledge of ITIL processes or certification preferred.

Education

Bachelor of Science in Computer Science, Business, or related field preferred or equivalent work experience.

The Planet Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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