Senior Associate Customer Experience

VirtualVocations
Darnestown, Maryland, United States
Full-time

A company is looking for a Senior Associate, Customer Experience.Key ResponsibilitiesLead the customer experience team and advocate for customer needsDevelop and implement customer service processes to improve efficiency and satisfactionAnalyze customer outreach trends and report insights to stakeholdersRequired Qualifications3 - 4 years of experience in a customer-facing roleExperience with customer experience software (e.

g., Gorgias, Zendesk)Direct experience communicating with customers via various channelsTeam or agent management experience preferredAbility to work in a fast-paced environment

6 days ago
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