Host/ Hostess

Job Description

Job Description

Description : Overview :

Overview :

We are seeking an energetic, personable, and organized Host / Hostess to join our team. This role requires a dynamic individual who can create a welcoming atmosphere for guests, manage reservations, and ensure smooth operations during game day events.

If you are passionate about hospitality, enjoy working in a lively environment, and have a knack for multitasking, we’d love to meet you!

Requirements :

Key Responsibilities :

• Guest Reception and Seating :
• Greet guests warmly upon arrival.
• Manage seating arrangements efficiently to optimize table turnover and accommodate reservations.
• Escort guests to their tables, presenting menus, and introducing them to their server.
• Reservations and Waitlist Management :
• Handle reservations via phone, online booking systems, and in-person.
• Manage the waitlist, keeping guests informed about their wait times.
• Communicate with the kitchen and serving staff to manage table availability.
• Game Day Event Coordination :
• Ensure the venue is set up and ready for game day events, including TV / audio setups and special seating arrangements.
• Assist in organizing and promoting game day specials, events, or promotions.
• Coordinate with bartenders, servers, and kitchen staff to ensure timely service during high-traffic events.
• Engage with guests to enhance their experience, answering questions and facilitating requests.
• Customer Service :
• Provide excellent customer service, addressing guest inquiries, concerns, or complaints with professionalism.
• Foster a positive and welcoming atmosphere, ensuring guests have an enjoyable experience.
• Communication and Teamwork :
• Communicate effectively with all team members, including servers, bartenders, and kitchen staff.
• Collaborate with the management team to execute special events and promotions.
• Support staff in maintaining cleanliness and organization in the dining and bar areas.
• Administrative Duties :
• Maintain an organized host station with necessary supplies.
• Handle guest payments for reservations or special events when necessary.
• Record and report any maintenance issues, guest feedback, or operational challenges to management.
13 days ago