Help Desk Analyst
JobDescription :
As a Help DeskAnalyst you will be the first point of contact for endusers seekingtechnical assistance. You will provide support troubleshoottechnical issues and ensure the smooth operation of IT systems.
Your role is critical in maintaining the efficiency of our ITservices and enhancing user satisfaction.
KeyResponsibilities :
- Respond to IT support requests via phone emailor inperson in a timely and professionalmanner.
- Diagnose and resolve technical hardwareand software issues escalating complex problems to higherlevelsupport when necessary.
- Provide guidance andtraining to endusers on the use of IT systems andapplications.
- Track and document all supportrequests and resolutions in the help desk ticketingsystem.
- Install configure and maintain desktopand laptop computers peripherals andsoftware.
- Assist with the setup and deploymentof new hardware and software.
- Perform routinemaintenance and updates on ITsystems.
- Collaborate with other IT team membersto improve support processes andefficiency.
- Participate in IT projects andinitiatives as needed.
Qualifications :
- Bachelors degree in Information TechnologyComputer Science or a related field.
- Proven 2years of experience as a Help Desk Analyst IT Support Specialist orin a similar role.
- Strong knowledge of computerhardware software and networkingsystems.
- Proficiency in operating systems (e.g.Windows macOS) and office productivitysoftware.
- Excellent problemsolving andtroubleshooting skills.
- Strong communicationand interpersonal skills.
- Ability to workindependently and as part of ateam.
- Customerfocused mindset with a commitmentto providing excellent service.
- Relevantcertifications (e.g. CompTIA A HDI) are aplus.
Remote Work :
IT Help Desk Support Analyst
Aqueity is looking for a skilled IT Help Desk Support Analyst , who is responsible for handling service requests for our clients requiring IT support. Responsibilities: Provides IT Support relating to technical issues involving Microsoft’s core business applications, operating systems, a...
Administrative and Technical Support Specialist - Security Clearance Required
Amentum provides intelligence analysis and security, training and education, and intelligence support strategy and policy support, intelligence and operations support, program management, and international business development services to U. Our Senior Leaders, Subject Matter Experts, and Operationa...
Level 1 Desktop Support Analyst
The Level 1 Desktop Support Analyst will join our growing team in Oak Brook helping support a variety of client projects. Respond to technical support tickets and assist in determining the nature of the technical issues, almost exclusively via remote access. ...
Help Desk Specialist
The IT Help Desk Specialist is responsible for managing and maintaining the Local Area Network (LAN) and Wide Area Network (WAN) across multiple branch locations. ...
IT Support Specialist - Supervisor
The ITSS Supervisor’s primary responsibilities include managing a team of IT Support Specialists supporting Windows desktop, MAC OSX and Windows server operating systems through performance management metrics. Collegis Education is committed to the policy that all persons shall have equal access to ...
Desktop Support Technician
The role is an “Elevated Field-Support/Onsite-Support Technician” that possesses the same Computer Hardware, Microsoft Application, Software and Network troubleshooting skills as a standard Field Support Tech, but specifically focused on immediately addressing Executive users’ issues and needs. Addr...
IT Desktop Support/ Help Desk/ Field Support/ IT Consultant (Freelancer) (Wayne)
This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. The ability to communicate effectively in both oral and written form with clients and end-users is compulsory. M...
IT Support Specialist
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Job Title: IT Support Specialist. The IT Support Specialist will be working in a...
Help Desk Specialist
The Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. Maintain record of all helpdesk tickets, including telephone calls, sessions, e-mail, etc. Ensure proper verbiage within tickets in the helpdesk ...
Service Desk Analyst
Preferably experience with ITIL Service Desk best practices. Processing incidents and service requests initiated by customers using either the Self-Service Portal, email, or telephone. Apply enterprise service desk standards for accurate prioritization, categorization, and communication of incidents...