Innova Solutions is immediately hiring for an Operations Specialist, Scheduling and Cell Logistics Position Type : Contract Duration- 12 Months Location- 100% Remote Shift : Standard work schedule will be 12 hours per day, Friday through Sunday, 12 PM ET to 12 AM ET Training : 3-5-month M-F Typical 9 / 5 Will need to be flexible for the regional trainings with APAC and EU.
As an Operations Specialist, Scheduling and Cell Logistics, you will :
- Act as initial and primary scheduling point of contact for apheresis centers, manufacturing sites, couriers, and other logistics partners
- Create and maintain patient schedules in coordination with apheresis centers, manufacturing sites, treatment sites, and third-party logistics
- Monitor collection, delivery, transportation, and manufacturing activities
- Troubleshoot and develop plans of action for issues throughout the patient journey
- Interact with internal and external stakeholders over the phone and email
- Ensure a positive end-to-end customer experience
- Execute urgent escalations and facilitate product returns and product replacements
- Input and maintain transactional data related to patient schedules within scheduling system
- Actively participate in tactical and other meetings as assigned
- Facilitate daily operations activities and meetings including shift turnover on rotating basis
- Provide real-time scheduling portal support to external users
- Monitor and triage requests and issues within the case management system
- Provide on-call and holiday support as assigned
- Knowledge, Skills, and Abilities :
- Highly self-motivated, self-aware, and professional
- Flexible in responding to quickly changing business needs
- Exceptional customer service orientation
- Skilled at managing tense situations and de-escalation
- Eager to work with teams from other regions and cultures
- Strong sense of ownership and accountability
- Able to work independently and in groups
- Fluent reading, speaking, and writing skills required in English has context menu The ideal candidate would possess :
- Bachelor's degree or equivalent work experience
- 3+ years of work experience in scheduling, planning, operations, logistics, and / or supply chain
- Experience working in Salesforce CRM, APEX, Oracle, SAP, and / or other comparable planning / scheduling / execution systems is preferred
- Experience working in a regulated environment (cGMP / FDA) is preferred
- Must have strong proficiency with Office 365 software, especially Outlook, Excel, PowerPoint, and Word We are currently interviewing to fill this and other similar positions.
If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW. Thank you! Mohit Vyas Sr. Associate ? Recruitment [email protected] PAY RANGE AND BENEFITS : Pay Range* : $38-$41.
43 per hour. *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits( based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS : Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldw To view the full job description,