This is a part-time position for afternoons ending at 5 : 30pm.
US Environmental is a small family owned and operated company with 5 offices. We specialize in renting and selling environmental equipment including water sampling, air and dust monitoring, gas detection, soil analysis and survey.
We offer full health, dental, vision and a 401k for all full time employees. We are currently in search of a confident and motivated team player to work in our Customer Service Department.
At US Environmental, our customer service team is what distinguishes us from the competition. We pride ourselves on being responsive and creative.
CSR's must be friendly, diplomatic and organized. They are expected to work with our clients and other team members throughout our organization to ensure that orders are filled accurately and in a timely manner.
A positive attitude and enthusiasm to learn about our equipment including applications and specifications is a must for all Customer Service Representatives.
Essential Responsibilities
Description
Frequency
Answer incoming calls and communicate with clients and associates regarding questions, orders and / or forwarding calls to the appropriate department.
Daily
Input and print new orders , make changes that may i nclude includ e cancelations, additions, subtractions, transfers and s top r entals .
Daily
Enter orders into our oper ating software Alert IMS.
Daily
Communicate any essential or vital information to our technical, sales, purchasing and delivery / shipping teams via appropriate communication protocols ;
including face-to-face discussions, inter-office phone calls , email or video conferencing.
Daily
Follow - up with clients to provide information or solicit needed documents, order confirmations, quotes or other essential information.
Daily
Facilitate inter-office transfer of equipment.
Daily
Assist inventory and accounting associates in making sure inventory transactions are being recorded accurately.
Weekly / Monthly
Perform all reasonably assigned tasks.
When requested
Qualifications & Requirements
- High school diploma
- Excellent verbal and written communication skills
- Familiarity with Microsoft Office products : Word, Excel, and Outlook
Preferred Experience, Skills & Abilities
- Customer Service experience
- Experience with and / or enthusiasm to learn about environmental technology and applications