Customer Service Representative

Job Description

Job Description

Bridgetown Veterinary Emergency and Referral (BVER) is a specialty animal hospital located in Portland Oregon.Our comprehensive team includes highly skilled veterinarians specializing in Emergency / Critical Care, Internal Medicine, Neurology, Surgery, and are supported by dedicated technicians and support staff.

This collaborative effort ensures that our patients receive high quality care across a spectrum of veterinary services. Rooted in a culture that prioritizes both compassion and medical excellence, we are dedicated to fostering an environment that values our employees and contributes positively to the veterinary community.

Bridgetown is currently in search of a dynamic and client-oriented individual to join our team as a Veterinary Medicine Receptionist.

As the initial point of contact for our clients, you will play a vital role in ensuring a positive and welcoming experience for both pets and their owners.

If you are passionate about contributing to the well-being of animals and are committed to upholding the highest standards of service, we invite you to explore this exciting opportunity with us at BVER.

Available schedules : Monday / Thursday / Friday / Saturday 6 : 30am-4 : 30pm or Sunday / Monday / Tuesday 2 : 00pm-12 : 00am & Thursday 12 : 00pm-10 : 00pm or Thursday / Friday / Saturday 2 : 00pm-12 : 00am

Responsibilities :

• Greet and welcome clients with a friendly and professional demeanor.
• Schedule appointments and manage the appointment calendar efficiently.
• Answer phone calls, address inquiries, and provide information about our services.
• Coordinate with veterinary staff to ensure smooth workflow in the reception area.
• Process client payments and maintain accurate financial records.
• Assist in managing patient records and updating information in the system.
• Maintain cleanliness and organization in the reception area.
• Other duties as assigned.

Qualifications :

• Previous experience in a customer service role, preferably in a veterinary setting.
• Excellent communication and interpersonal skills.
• Strong organizational, multitasking abilities, and a high attention to detail.
• Proficient computer skills, including knowledge of veterinary management software.
• Compassion for animals and a genuine interest in their well-being.
• Ability to work in a fast-paced environment and handle stressful situations with professionalism.

Benefits :

• Competitive salary
• 401(k) with employer match
• Medical, dental and vision insurance
• Life insurance
• Employee discounts on veterinary services
• Paid time off
• Opportunities for professional development?
• Supportive and collaborative team environment

Our team members also have the chance to contribute to communities worldwide through our collaboration with World Vets. Annually, we send a team of doctors and support staff overseas to assist pets in need and participate in programs that promote the well-being of both people and animals.

How to Apply :

If you are passionate about animal care and possess the skills to excel in a busy veterinary clinic, we invite you to apply!

Bridgetown Veterinary Emergency and Referral (BVER) is an equal opportunity employer. We embrace diversity and provide equal employment opportunities to all qualified applicants without regard to race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

Our commitment to inclusivity enhances our work environment and strengthens our ability to deliver exceptional veterinary care.

If you require accommodation during the application process, please inform us, and we will ensure your needs are met. Join BVER, where diversity is valued, and everyone's contributions are respected.