Business Control Manager - Global Ops

Job Description :

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.

Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.

We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description :

This job is responsible for leading and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).

Key responsibilities include executing LOB or ECF processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF through ongoing monitoring and testing of controls, identifying issues and control improvements for remediation, and building out actions plans and milestones.

Line of Business Job Description :

The Business Control Manager is responsible for the development of new and the enhancement of existing technologies, processes, and strategies within the ETS (Enterprise Transaction Services) Quality Operations organization.

By developing close partnerships with the Quality Operations production team, partnering lines of business, reporting and analytics partners, technology teams etc.

the Business Control Manager will prioritize and drive Quality Operations team's transformation agenda. This agenda may include process improvement, QA Test Design, and / or transformative initiatives requiring funding.

The Business Control Manager is highly involved in change management and accordingly must ensure adherence with enterprise change management standards are followed.

Within this role, the Business Strategy & Intelligence Manager will manage direct reports who are involved in a range of initiatives and will be accountable to ensure that change items are researched, planned, and implemented appropriately.

Responsibilities :

• Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Performs monitoring and testing of controls, identifying issues and control improvements for remediation
• Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Manages the performance and productivity of team members that conduct quality inspection reviews
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
• Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting

Required Qualifications :

• 3+ years of Quality testing experience
• 3+ years project management or transformation experience
• 2+ years in a managerial role
• Prior change management experience
• Well-organized and able to manage competing priorities and deadlines
• Strong communication, time management and organizational skills
• Ability to manage complex project(s) simultaneously in a fast-paced, matrixed environment with strong attention to detail and accuracy
• Strong problem solving skills, excellent analytical and presentation skills; ability to synthesize complex data into actionable presentations / reports and communicate technical concepts to non-technical clients
• Self-motivation, self-direction skills and the ability to manage multiple priorities without sacrificing quality or timelines
• Advanced active listening skills, influencing and facilitation skills
• High level of credibility with executives, various line managers and business partners; demonstrated ability to influence, negotiate, and drive to results
• Proficient in Microsoft Office Applications (especially PowerPoint, Word and Excel)
• Demonstrated PowerPoint presentation skills and ability to target messaging to different audiences
• Excellent decision making skills with an assertive and proactive communication style
• Enthusiastic, energetic, determined and positive - especially under pressure
• Ability to handle project coordination, delivery and execution while doing analysis / assessment of solutions to drive business outcomes
• Critical thinker and risk minded

Desired Qualifications :

• Bachelor's Degree
• Experience with the IQS platform
• Business Controls and / or Risk experience

Skills :

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Monitoring, Surveillance, and Testing
• Problem Solving
• Quality Assurance

Shift :

1st shift (United States of America)

Hours Per Week :