Description
Team player, quality driven, creative, inventive, flexible individual to facilitate New TEAM Member orientation and job-related technical training.
Support the lead trainer with product and software updates and conversions, and new process and procedure implementations.
Responsibilities
- Facilitate New TEAM Member Orientation, Teller Training, and collaborate with Learning Coordinator for other training opportunities as needed.
- Work with SMEs and various TEAM members to create, research, test, and update training guides and course material to support updates, efficiencies, and consistency.
- Support weekly training and team building initiatives.
- Travel to branches and venues for various training opportunities.
- Other duties as assigned.
Requirements
Bachelor’s degree or equivalent experience; 1+ year of experience training (ILT and virtual one-on-one & group); excellent research, analytical, and problem-solving skills;
exceptional written and verbal communication; commitment to quality, service oriented, and a high work ethic. Must be able to travel between branches locally and throughout the state as necessary.
Prefer experience with Articulate 360 suite; general knowledge of credit union processes such as tellering, lending, member service, online and telephone banking, and debit and credit cards.
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