Assistant Director of Digital Banking

We are changing FINANCE to finance CHANGE!

Read all the information about this opportunity carefully, then use the application button below to send your CV and application.

Climate First Bank is a Florida Benefit Corporation, state chartered, FDIC insured commercial bank. With now three physical branches in St Petersburg, Winter Park and Mount Dora and one digital branch, we are offering a full suite of banking products including personal and business banking and loan products (solar, residential, commercial, SBA and more).

We are passionate about the environment, social issues and overall leaving our communities and the world better than we found it.

We want YOU to help us on this mission and are looking for exceptionally hard-working, passionate and bright new team members.

Come join our Digital Branch as the Assistant Director of Digital Banking! The Assistant Director of Digital Banking is essential in driving the success of the digital banking operations.

This role manages digital banking activities, resolves escalated issues, works with digital bankers to limit risks, ensures adherence to service level agreements (SLAs), and coaches and mentors the team.

Additionally, the Assistant Director will focus on increasing sales and enhancing overall digital banking performance by building connections, initiating, and renewing loans, and acquiring deposits to establish a whole well-rounded relationship with the Bank.

This position is primarily remote within the State of Florida. Candidates must live in Florida to be considered. Please send a resume to apply.

Benefits :

• Competitive compensation
• Employer paid medical, vision and dental insurance
• Employer paid disability and life insurance
• 401k match
• Employee Stock Options
• Compelling incentive plans
• Employee only rates for certain loan products
• Working with an amazing team of dedicated and like-minded individuals!
• Being part of an exciting venture with amazing opportunities for growth!

Primary Responsibilities :

Department Performance : Oversee daily operations of digital banking channels, ensuring operational efficiency and compliance with regulatory requirements.

Monitor performance metrics and drive initiatives to improve service delivery and customer satisfaction.

• Strategic Support : Develop and implement strategies to enhance the digital banking experience and increase sales of digital products and services.
• Customer Service and Support : Provide high touch personalized customer service through daily virtual interactions with the client base.

Act as the primary point of contact for escalated customer issues related to digital banking services.

• Team Management : Provide coaching and mentorship to digital bankers to support their professional growth and enhance team performance.
• Marketing and Sales : Provide full-service banking to digital clients with primary focus on increasing the bank’s deposit and consumer lending base.
• Reporting : Prepare and present reports on digital banking performance, sales, trends, and risk management to senior management.
• Mission Objectives : Partner with internal resources to ensure adherence to and promotion of our commitment to sustainability practices and continued carbon neutrality.

Secondary Responsibilities :

• Promote a favorable image of the Bank in all business activities within the community and social media.
• Ensure compliance with all banking laws, rules, regulations, and prescribed policies / practices / procedures necessary to reduce risk and uphold ethical standards.
• Demonstrate an understanding of and follow established Bank policies, procedures, and regulations.

Requirements :

• Customer Service : True servant mindset and dedication to customer satisfaction.
• Sales : Proven record of increasing sales, and meeting SLAs.
• Leadership : Outstanding leadership capabilities, desire and ability to mentor and coach team members.
• Communication : Excellent communication skills, both verbal and in writing.
• Banking Experience : Comprehensive knowledge of digital banking systems and products.
• Operations and Reporting : Ability to analyze data, identify trends, and make data-driven decisions.
• Training, Learning and Technology : Ability to quickly learn, adopt, and use new technology.
• Efficiency and Organization : A well organized, resourceful self-starter with superior attention to detail.
• Work Environment : Desire, curiosity and ability to work in a high pace, high growth, high pressure environment.

Physical Demands :

• Sustained standing and sitting.
• Frequent use of PC, including typing or sustained attention to monitor.
• Occasional lifting of basic office files or equipment up to 20 lbs.

Equal Opportunity Statement :

At Climate First Bank we truly believe that our people are our strength and the diverse talents they bring to our workforce are directly linked to our success.

We do not discriminate on the basis of any protected attribute.

Job Type : Full-time

Location : Florida (Required)

Work Location : Remote

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