Full-Time Customer Service Representative

Job Description

Job Description

Seeking a positive, energetic, happy person who wants to provide exceptional Customer Service and a great shopping experience for all visiting guests.

Help maintain a high level of communication between customers, tenants and with all management and employees of the Center.

Weekend Hours : Saturday 12 : 30-9pm and Sunday 10 : 30am-6pm . Additional shifts available during the week - days and hours negotiable.

Up to 20 hours per week.

$11.00 / hr. DOE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensures Customer Service area is opened timely (opening time may vary by center location)
• Assist all customers and tenants phone or in person with general information, store locations, directions, business hours, transportation info. Special event info.
• Maintain stroller / wheelchair rentals and log book.
• Maintain the log and inventory of all lost and found items in conjunction with security department.
• Responsible for tenant after-hours log and security notification.
• Process gift card requests.
• Collects customer complaint forms and distributes to General Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative, but not exclusive, of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

• High school diploma or general equivalency diploma (G.E.D.)
• 0 2 years of experience in the field or in a related area preferred.
• Entry level experience using MS Office applications (for data entry, reports).
• Ability to conduct research using the various search engines on the Internet.

COMMUNICATION SKILLS

• Ability to effectively respond to issues both verbally and in writing.
• Requires a high level of commitment to customer service.

FINANCIAL KNOWLEDGE

• Ability to handle cash and give back proper change.
• Basic bookkeeping skills.

Reasoning Ability

Ability to identify problems with limited information, and then recommend a resolution.

Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

OTHER SKILLS and / or ABILITIES

• Commitment to offering customers the ultimate customer service experience.
• Ability to learn new tasks quickly.
• Demonstrate ability to work well under pressure with a proactive approach to unusual occurrences.
• Must be able to work independently and take initiative.
• Demonstrate flexibility with projects and with schedule.
• Ability to multi-task without frustration.
• Able to prioritize and meet deadlines.
• Must be a team player to achieve the goals of the center.

PHYSICAL and / or MENTAL REQUIREMENTS

• While performing the duties of this job, the employee is frequently required to sit for long periods of time; walk and stand;
• use hands and fingers to operate keyboards, printers, fax machines or other office equipment; hearing and speech to communicate in person and over the telephone and / or radio;

vision to read printed material and a computer screen; lift and / or move up to 25 pounds and heavier weights with the use of proper equipment.

WORK CONDITIONS and ENVIRONMENT

The work environment characteristic described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work emergency overtime. Must be available to work weekends, as needed to cover for special events, vacations, time off and additional holiday hours.

Job Posted by ApplicantPro