Job Location : Desktop Support Specialist Mountain View, CAFull Time Responsibilities : Troubleshoot any issues that arise with Windows and Macintosh desktops / laptops from the network drop to the desktop / laptop excluding security patches / updates.
Load image, install software and configure desktop / laptop as required.Disconnect and / or reconnect desktop and peripherals in support of office moves within the Clients Campus.
Communicate with customers at all business levels of technical and non-technical skill sets. Focused on providing issue resolution by identifying and prioritizing vulnerabilities based on current Security Dashboard and Reporting tools.
It is expected to walk the end user through steps remotely to help resolve the identified vulnerability issue. Ability to perform preventive maintenance on computer hardware and software.
Provide maintenance services for all conference room technical systems including projectors, VC and audio-conferencing equipment and infrastructure.
This work includes bulb replacement, RMA of equipment, trouble shooting and repairs of any physical layer problems.Service tasks from an assigned task queue to service support requests for maintenance / repair.
Provide support of such items as (but not limited to) LCDs, projectors, and VC systems.Perform data migrations in a Windows and Mac environment while monitoring laptop pick up audits to ensure users receive their laptops promptlyAccurate triage tickets to necessary teamsAssist with technical onboarding of new hires weekly Lead presentationsSkills : Microsoft, Ticketing, Technical Support, Customer Service, Windows 10, MAC.
AVVC Must be detail-oriented, able to handle a variety of tasks in an efficient, accurate manner within deadlines.Demonstrate strong customer service skills - as well as the ability to communicate professionally with a sense of urgency and empathy to the affected user.
Must possess exceptional written and verbal communication skills (in English).Ability to quickly learn and acquire expertise in client's custom applications.
Self-starter, strong organizational skills, and ability to prioritize workload - someone who is energized by helping people and making things happen.
Knowledge of Service Now preferred - experience with similar ticket-tracking / request system workflow tool considered.Excellent understanding of technology and the role of the "client" in relation to the larger IT infrastructure.
Team player who is invested in and strives to maximize team / department performance.Ability to consistently manage work stress professionally in a fast-paced enterprise environment.
2-3 years of experience in relevant field.
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