Digital Experience Designer
General Summary & Scope
- The Digital Experience Designer will report to the Senior Manager, Digital User Experience within the eCommerce team.
- This role is essential for delivering user-centered designs for web, mobile web, and mobile application experiences.
- Collaborate with cross-functional teams, including creative design, business stakeholders, and development.
- Coach and mentor other UXA resources as needed.
- Act as the voice of the customer, using insights from research, analytics, and industry expertise.
- Capture business requirements and user needs, transforming them into innovative experiences.
- Facilitate brainstorm sessions and workshops for UX direction.
- Identify research needs and coordinate with the customer research team or conduct research independently.
- Analyze research findings and refine design approaches accordingly.
- Conduct competitive analyses and heuristic evaluations to improve usability.
- Assess the usability of new and existing features, providing suggestions for improvement.
- Strategize with UX, creative, and development teams to formulate user experience solutions.
- Maintain knowledge of web and app UX best practices and communicate these effectively.
- Create user flows, wireframes, prototypes, and other documentation to convey design recommendations.
- Engage in regular reviews with stakeholders to gather feedback on design direction.
- Comfortably interact with executives at the company.
- Resolve challenges with minimal oversight.
- Manage multiple projects with varying complexities, prioritizing tasks to meet deadlines.
- Lead projects independently and mentor other UXA resources.
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