Our client, a leading Medical Devices Manufacturing Company is looking for Customer Service / Call Center Representative and This is for an initial duration of Months Contract at Marlborough, MA
Job Title : Customer Service / Call Center - Representative
Job Id : -
Location : Marlborough, MA
Duration : Months Contract W
Position Type : Hourly Contract Position (W only)
onsite at results way Marlborough - shift Mon-Fri -
- Top skills - salesforce / service max case experience, call center experience, heavier on emails, typing skills, experience with Microsoft office applications
- Responds to customer verbal and / or written inquiries.
- Records details about customer inquiries.
- Helps resolve complicated customer complaints.
- Coordinates and expedites customer inquiries to other departments for resolution.
years of experience) Call Center Representative I acts as the primary contact between the customer and Service Support.
Responsible for placing / answering telephone call inquiries and promoting an organization's products and services.
Required Qualifications :
- Associate's degree or high school diploma / GED and - years of experience
- Prior demonstrated experience working in a Customer service role.
- Has knowledge of commonly-used concepts practices and procedures within a particular field.
- Relies on instructions and pre-established guidelines to perform the functions of the job.
- Works under immediate supervision.
- Demonstrated analytical thinking / problem solving ability
- Ability to think clearly and quickly and empathize in high-pressure situations
- Tenacity & creativity in handling customer issues
Qualified candidates please send your word format updated resume at the earliest to Pavan : OR Sangeeth :
Thank You.
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