Position Overview :
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
As an IT Support Specialist you will play a crucial role in providing technical support and maintaining IT systems for our restaurant / retail operations.
This role requires a customer-focused approach, technical expertise, and the ability to troubleshoot and resolve IT issues efficiently.
Responsibilities :
- User Support :
- Provide front-line technical support to end-users in the restaurant / retail environment.
- Address and resolve hardware, software, and network-related issues promptly.
- POS Systems Management :
- Support and maintain Point of Sale (POS) systems, ensuring seamless transactions and order processing.
- Collaborate with vendors to troubleshoot and resolve POS system issues.
- Hardware and Software Maintenance :
- Install, configure, and maintain computer hardware, software, and peripherals.
- Conduct regular system updates and patches to ensure security and functionality.
- Network Support :
- Monitor and troubleshoot network connectivity issues.
- Collaborate with network administrators to resolve complex network problems.
- Data Backup and Recovery :
- Implement and oversee data backup procedures to prevent data loss.
- Assist in data recovery efforts in the event of system failures.
- Security Measures :
- Implement and enforce IT security measures, including user access controls and antivirus software.
- Educate end-users on best practices for maintaining security.
- Documentation :
- Maintain accurate records of IT inventory, configurations, and support activities.
- Document troubleshooting steps and solutions for common issues.
- Collaboration :
- Collaborate with IT team members and other departments to address IT-related needs.
- Participate in cross-functional projects to improve overall IT infrastructure.
Qualifications :
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- 2+ years of experience in IT support, preferably in the restaurant / retail industry.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with POS systems and related technologies.
- Strong customer service and communication skills.
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