Patient Services Coord. II

Patient Services Coord. II-(3293878)

Description

The Patient Services Coordinator II, under general supervision, provides administrative support to health care providers in a high-volume ambulatory setting, functioning as the primary interface between the patient and the providers.

The emphasis is placed on the ability to organize priorities, complete tasks, manage confidential patient information, schedule patient appointments, diagnostic testing, referrals and other managed care related issues.

Maintains templates and scheduling for Providers.

Works well with providers to assist with scheduling issues

Call patients to reschedule appointments.,

Performs all duties that are the responsibility of a Patient Service Coordinator I

Performs all check-in and -out functions, as outlined by the MGH / MGPO Front Desk Standards of Operations.

Provides support and information to providers to problem solve and manage complex administrative patient issues

Understands all HMO, Managed Care and other Third Party Insurers. Functions as a resource for patients around managed care plans, insurance and referral issues, with an ability to perform electronic insurance verification.

Understands financial services and self-pay resources and provides patients with information as needed.

Triages and manages more complex telephone calls, utilizing excellent customer service skills.

Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.

Completely performs and is a resource to other team members in all revenue enhancement activities, including but not limited to registration verification, co-payment collection, cash management, encounter form reconcilement, etc.

Provides cross coverage for other Practice staff members for absences, vacations, etc. and during variations in workflow, as needed

Assists with training and orientation of new staff, where applicable.

Performs all other related tasks which would facilitate the flow of patients through the practice, or which would enhance the quality of service to patients.

Works on special projects as assigned by manager.

Qualifications

High School Diploma or equivalent.

Minimum of 3 years’ secretarial experience or equivalent in a medical or health care related setting.

Knowledge of computer skills necessary to use appropriate modules of Epic, Word, and Excel

Good command of the English language, including basic medical terminology

Bi-Lingual in Spanish required

Exceptional organizational skills, flexibility to manage multiple tasks and the accurate attentive to details.

Ability to work a flexible schedule as dictated by department needs.

Ability to work independently or within a team environment

Excellent and effective interpersonal and communication skills

Demonstrated ability to work effectively and courteously with various groups of patients, staff and providers.

Demonstrated ability to problem solve and function as a resource to other members of the team, and resolve complex issues on behalf of the providers and the patients.

Demonstrated in-depth understanding of managed care and all other pertinent insurance / medical coverage

Demonstrated knowledge of HIPAA Confidentiality and Privacy Policies

Demonstrated understanding of Disaster protocols to include : fire, safetyand code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.