Customer Engineer

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals.

Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

WHO WE ARE :

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals.

For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT :

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand.

Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do.

When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance.

For more information regarding DEI at Beyondsoft, please go to .

POSITION SUMMARY :

Our Redmond-based client is looking for a Customer Engineer for a remote-based position. The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.

Responsibilities

• The main function of a Customer Engineer is to tactfully handle and articulate customer critical issues and develop and present technical solutions.
• Ability to effectively recognize and adapt to change
• Ability to deliver L300 and L400 technical guidance to field partners and customers
• Ability to handle customer critical issues and work in demanding situations
• Risk analysis and remediation planning for service and support delivery
• The ability to read / interpret the needs / wants of customer technical leaders and internal Microsoft Customer Experience Program Managers, Engineers, and leaders
• Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
• Growth mindset demonstrated by self-directed learning in a rapidly changing environment
• Have a minimum of 3 advanced Microsoft Azure certifications, such as AI-102, AZ-104, AZ-204, AZ-305, AZ-400, AZ-500, AZ-700, DP-100, DP-203, DP-300, DP-500, SC-100, SC-200, and SC-300
• Maintain and execute a learning plan to stay current on strategic and high demand Azure services on an ongoing basis, backed by Microsoft certifications.

Qualifications

• Must have 5+ years’ of work experience.
• Must have 3-5 years of experience with Azure.
• Must have 3-5 years of experience with Data science, data engineer, data specialist.
• Good to have 3 years of experience within Tech support or consulting background (nice to have)
• Experience working with fast paced customers, ideally Startups and ISVs, providing technical and solution enablement delivery
• Bachelor's degree (or equivalent experience) and technical expertise in a technical field such as computer science, computer engineering or related field required.

MBA or other related advanced degree preferred.

• Proven reactive and proactive services and support delivery experience
• Demonstrated ability to be flexible / adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at diverse levels within the organization
• Ideal candidates will have expertise in AI, SaaS, Cloud Native, and / or cross-cloud scenarios and technologies.
• L300-L400 technical depth in multiple Azure cloud services.
• Should have experience in the enterprise customer arena.
• Should have strong customer engagement skills.
• Should have excellent written, oral and presentation skills.
• Should have strong Troubleshooting knowledge & skills.
• Passion for new innovative technology and drive customer transformation.
• Demonstrate effective balance between operations and technical acumen.

WHAT WE HAVE TO OFFER :

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work.

We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work / life balance.

• A competitive pay range of $65 / hr-70 / hr (depending on experience).
• 15 days per year of Paid Time Off (PTO).
• 9 paid holidays per year (which includes 1 personal floating holiday).
• 401(k) retirement plan with company match.
• Eligible employees (and their families) are offered the following company-sponsored benefits : Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
• Eligible employees (and their families) are offered the following voluntary employee-funded benefits : Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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