Customer Service Representative

Overview :

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer.

Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam’s next all-star player.

Apply in minutes from your mobile phone!

Responsibilities :

As a HomeTeam Customer Service Representative, you can expect to :

Provide positive customer experiences that significantly affect the customer’s likelihood to continue to use and buy additional service from HomeTeam Pest Defense.

The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.

Provide information to prospects and initiate new service

Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers

Interact with customers / prospects by scheduling various pest and builder related services using the Route Point software

Resolving customer problems with invoices and billing questions

Conduct telephone conversations with customers about issues surrounding their service in a professional manner

Enter service-related notes in system software

Provide general marketing information to prospects and customers as requested

Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed

Maintain customer files on computer and in filing system

Validate technician paperwork for completeness and accuracy

File Technician paperwork in customer files

Update notes in system with technician and other employee customer information

Print, distribute, and review service tickets for technicians

Have a basic knowledge of technician’s job and processes of company's treatment processes

Properly follow HomeTeam Pest Defense telephone etiquette procedures

Ability to calm and diffuse angry customers

Escalate appropriate inquiries or problems to managers

Collect and reconcile payments received by technicians

There’s plenty of perks too!

Competitive pay $$ plus bonus

$17-$18 / Hourly

Comprehensive benefits package including medical, dental, vision

Company paid life & AD&D insurance

401(k) plan with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

An opportunity to advance within the company

Recognition for a job well done

A friendly work environment

Employee referral bonuses

The opportunity for professional growth and respect that comes from working for an industry leader

Why HomeTeam?

HomeTeam is the #1 pest management company to homebuilders

Currently performs more the 2,000,000 services a year

The company has exclusive technology with its unique Taexx® built-in pest control system during a home’s construction

Pest Management Industry is growing and is a recession resistant line of business

Women’s Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace.

is financially stable and growing as a subsidiary of (NYSE : ROL), headquartered in Atlanta, GA

Qualifications :

Minimum Requirements :

Must have 1 year of previous customer service experience

Entry level customer service skill and technique

Basic / entry level understanding of computers

Entry level skill on use of company telephone features and how to use them

Must be 18 years or older with a high school diploma or GED

Physical Demands / Working Environment :

Candidates must meet physical job requirements and safely perform the job duties with or without accommodation

HomeTeam is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer