Customer Service Senior Manager

VirtualVocations
Bronx, New York, United States
Full-time

A company is looking for a Customer Service Senior Manager (Remote).Key ResponsibilitiesManage 5-7 managers overseeing daily operations of customer service agentsDevelop and implement operating systems, policies, and procedures to enhance customer serviceProvide performance reports and implement action plans for operational improvementsRequired Qualifications7-10 years of directly related experience5+ years of demonstrated management experienceExperience in mortgage servicing or financial services preferred

1 day ago
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