Director, IT Service Desk.

WHO WE ARE

The Information Technology & Media Production Technology team is seeking a Director to oversee our IT Service Desk team.

The Service Desk team is responsible for creating a seamless user experience to allow our colleagues to produce high quality work without having to think about technology hurdles.

This position reports to the SVP, Information Technology while working closely with members from the IT / MPT department & internal business leads.

Vox Media is a leading modern media company. We guide our audience from discovery to obsession. We inspire essential conversations about whats now, whats next, & whats possible.

As a community of journalists & storytellers, business professionals, creators & technologists, we believe it is a moral & business imperative to amplify voices : to cultivate diversity, equity, & inclusion throughout our organization & media.

This applies to our candidates, our teams, our storytelling, our creative work, & our platforms, products, & partnerships.

WHAT YOULL DO

• Manage a team of help desk professionals as well as external consultants to deliver high-quality solutions & results to the business.
• Collaborate & partner with the team in order to address & resolve escalated issues & problems.
• Develop project plans & schedules to ensure constant coverage of multiple offices
• Manage service desk operations budget as well as roadmap in order to deliver projects on time & within budget.
• Actively participate as a member of the IT leadership team (Information Security, Post-Production, & Production Technology) on major initiatives & quarterly planning meetings to ensure alignment across the organization.
• Ensure that processes used by the service desk team are well-documented & communicated
• Maintain an up-to-date & detailed inventory of all Vox Media-owned computers & mobile devices.
• Establish, maintain & continually improve customer relationships & satisfaction regarding IT customer service & support

WHO YOU ARE

• Bachelor's degree or equivalent experience in a related technical field preferred
• 4+ years of experience in a service desk management capacity.
• High level of adaptability & agility in responding to rapidly changing IT environments, ensuring continuous improvement & the ability to effectively manage & implement new technologies & processes.
• Strong leadership, self-starter, interpersonal, & presentation skills with the ability to handle multiple, high-priority projects with a keen attention to detail.
• Experience in strategic & tactical decision-making that reflects good judgment, creative problem-solving skills, & resiliency.
• Strong communication skills, including the ability to be influential & persuasive with stakeholders
• ITIL certification is preferred, but not required

WHERE YOULL WORK

This job is located in our New York City office

WHY VOX MEDIA?

WHAT WE OFFER

This is a permanent, full-time position. This job is benefits-eligible. We pride ourselves in providing comprehensive benefits to support all of our employees wherever they are in life.

You can find more information about our benefits.

OUR DEI+ COMMITMENT

Vox Media is committed to building an inclusive environment where everyone can show up as their authentic selves & create their best work.

We recognize that great stories, platforms, products & services come from people with all manner of backgrounds & experiences.

We recognize that our commitments require ongoing work & sustained attention, as well as adaptation to new insights & best practices.

We keep our for the sake of accountability, transparency & communication. Learn more about our values, & our approach to corporate citizenship.

Vox Media is an Equal Opportunity Employer & qualified applicants will receive consideration without regard to race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.

Vox Media will also consider all qualified applicants with criminal histories in accordance with applicable Fair Chance laws.

We are also committed to providing reasonable accommodations as part of the application process to candidates with disabilities.

If you require a reasonable accommodation as part of the application process, please contact our People & Culture team ().

WHAT COMES NEXT

Our recruiting team will go through applications in a timely manner. Please note that our recruiting team will only contact you from @ email addresses, never via text message.

Read more about how our recruiting team operates, & how to protect yourself from recruitment fraud,.

PAY TRANSPARENCY

The salary range listed below represents the minimum & maximum base pay for this position at the time of this posting. Final salary offered to the candidate selected for the position will be based on factors including but not limited to the candidate's skills & experience.