job summary : Responsibilities :
Responsibilities :
- Answering inbound calls from customers regarding benefit enrollment
- Authenticate callers, troubleshoot issues and answer questions related to plans
- Provide basic information to help customers understand what is available and included in benefit packages
- Complete other duties as assigned
- Chat experience
Skills : Follow-up, Active Listening, Empathy, Basic Software Skills, Typing Skills, Customer Service, Adapting to Change, Client Service, Call Center Support, Industry Representative Experience : Experienced1 year(s)
responsibilities :
- Answering inbound calls from customers regarding benefit enrollment
- Authenticate callers, troubleshoot issues and answer questions related to plans
- Provide basic information to help customers understand what is available and included in benefit packages
- Complete other duties as assigned
- Chat experience
qualifications : Experience
Experience
- Experienced
- 1 year
Education
- High School (required) skills :
- Follow-up
- Follow-up
- Active Listening
- Empathy
- Basic Software Skills
- Typing Skills
- Customer Service
- Adapting to Change
- Client Service
- Call Center Support
- Industry Representative
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