Managed Account Specialist (CCO)

JOB SUMMARY / PURPOSE

Provides account management and sales services to large commercial and industrial customers through the Entergy Business Center customer relationship management organization.

JOB DUTIES / RESPONSIBILITIES

• Manages and maintains customer contacts and relationships by participating in initiatives to improve customer satisfaction, customer retention and growth of revenue.
• Assists in the identification of market potential by helping qualify accounts. Participate in cold-calling and follows market generating leads in order to produce prospective leads for lighting sales and sales of prospective ancillary services as might be offered by Entergy.
• Supports the closing of sales or supporting retention of business by providing assistive support to internal clients, external to the department through building rapport with potential accounts, providing information on Entergy product and service capabilities, helping overcome objections, and assisting in contract preparation.
• Utilize technical capabilities to research issues, analyze data and make recommendations to aid in resolving customer issues.

Manages credit and deposit requirements to minimize risk and exposure to loss through bankruptcies or written off losses.

• Stays informed on new Entergy products and services in order to introduce to customers. Stay familiar with Company policies and procedures required to serve customers and increase revenue via self-serve channels and account management services.
• Responsible for proactively building relationships with internal suppliers and customers, such as distribution, transmission, customer operations, business services, major account billing, etc.

Maintain current account and contact information in SalesPage and prepare state of the account reports.

MINIMUM REQUIREMENTS

Minimum education required of the position

High school diploma or equivalent work experience. Desired : college or university degree.

Minimum experience required of the position

Managed Account Specialist I : With a high school diploma : 3 years of customer service experience; preferred 1-3 years experience with commercial business customers.

Managed Account Specialist II : With a high school diploma : 7 years of customer service experience; preferred 4-7 years experience with commercial and industrial business customers.

Minimum knowledge, skills and abilities required of the position

Efficient experience with MS Word, Excel, PowerPoint, good verbal and written communication skills. A solid working knowledge of CCS, AMFM-DFM, SAISO, SalesPage, Contract formulation and Rates.

Requires conceptual knowledge of theories, practices and procedures within the following disciplines : construction, distribution, business support, etc.

Applies general knowledge of business developed through education or past experience. Solid Business acumen. Uses existing procedures to solve standard problems;

analyzes information and standard practices to make judgments. Exchanges straight forward information, asks questions and checks for understanding.

Consultative Sales skills.

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Primary Location : Arkansas-Little Rock Arkansas : Little Rock Texas : The Woodlands

Job Function : Professional

FLSA Status : Professional

Relocation Option : No Relocation Offered

Union description / code : NON BARGAINING UNIT

Number of Openings : 1

Req ID : 115536

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority / Female / Disability / Vets. Please click to view the EEI page, or see statements below.

EEO Statement : The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility : Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf.

If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for.

Employee Services will contact you regarding your request.

Additional Responsibilities : As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement : The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Companys legal duty to furnish information.

41 CFR 60-1.35(c). and .

Pay Transparency Notice :

WORKING CONDITIONS :

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and / or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company.

Exempt employees may not be paid overtime associated with such duties.

Please note : Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.