Salesforce Business Analyst

Roles And Responsibilities

Find out more about the daily tasks, overall responsibilities, and required experience for this opportunity by scrolling down now.

Implement new and enhance existing functionality including articulating requirements and translating them to effective solutions on Salesforce.

com and related applications which support the following stakeholders : Field Service, Service Contracts, Technical Support and Customer Support.

• Engage with the existing SFDC Center of Excellence to represent projects and enhancements affecting the Service Organization.
• Work with existing SFDC Architects to implement SFDC Service functionality.
• Interface on a day-to-day basis with other analysts, business users, super users and IT team members to support business operations and drive change management.
• Perform configuration / system changes to meet business requirements as needed.
• Ensure proper level of testing and documentation is completed for all work.
• Lead cross-functional meetings as part of requirements gathering, driving projects or providing status updates on various projects.

Competency Requirements

• Bachelor's or undergraduate degree in Computer Science, Information Systems or equivalent experience.
• 5-8 years of experience in supporting Field Service and Customer Support Business Functions.
• Supporting users in a medical device company desirable.
• 5-8 years of direct Hands-On experience with Salesforce.com Field Service Management, Case Management and / or Call Center.
• Possess a strong business and customer / client focus.
• Experience and knowledge of Salesforce.com and SAP integration.
• Ability to interact and influence a variety of users and senior management.
• Ability to work independently and manage projects independently.
• Ability to work directly with and manage consultants.
• Experience with a deep understanding of IT Applications and Technology.
• Strong problem solving and analytical capabilities.
• Excellent written and verbal communication skills.
• Very strong collaboration, negotiation, and influence capability required.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination.

All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.

We promote and support a diverse workforce across all levels in the company.

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