Job Summary
The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Customer Service Representative greets members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Other
- Employee Recognition Program
- Advancement Opportunities
Check us out on LinkedIn at : Planet Fitness - PF Baseline Fitness
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Sas In Natural Grocers - Part Time Retail Merchandiser
When you join the SAS Retail Services' team as a Reset Merchandiser you'll be making a difference by ensuring the latest products match the new plan. ...
Customer Service Representative
Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. Partners with Account Representatives to ensure customer satisfaction. May adjust non-contract customer pricing to meet the demands of the custo...
Sas In Natural Grocers Part Time Retail Merchandiser
When you join the SAS Retail Services' team as a Reset Merchandiser you'll be making a difference by ensuring the latest products match the new plan. ...
Customer Sales & Service Representative I, Front Counter (Retail)
Customer Sales & Service Representative I, Front Counter (Retail). The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation. ...
Seasonal Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative (Bilingual: Spanish and English). ...
Part-Time & Full-Time Wound Care Opportunities - Multiple Locations Available (Iowa)!!
Part-Time & Full-Time Wound Care Opportunities - Multiple Locations Available (Iowa)!!. Group is expanding! We are seeking Board Certified or Board Eligible Primary Care Physicians, Surgeons, and Wound Care Physicians to provide wound care management services in post-acute facilities near their home...
Customer Service Representative (Bilingual: Spanish and English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative Mon, Tue, Wed or Wed, Thur, Fri 11a-4p
Customer Service Representative greets members, prospective members and guests, providing exceptional customer service. Customer Service Representative. Customer service background preferred. Exceptional customer service skills; able to interact in a positive and professional way with members and co...
Healthcare Customer Service Representative
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative Remote
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Provide excellent customer service through active listening. Customer service experience preferred. Teleperformance is a global, digital business services compa...