Customer Service Representative

Customer Service Representative

Job Category : Employee Requisition Number : CUSTO002097 Showing 1 location Job Details

Description

Job Summary

Under the support of the Market Retail Leader, you will serve as an advisor with a holistic understanding of the mission of Dacotah Bank.

You will help achieve the goals of Dacotah Bank through the sales, service and transactional relationships you develop and maintain with customers.

An expert understanding of the purpose and benefit of Dacotah Bank Products and service is required, in order to enhance Wallet Share through service the needs of customers.

The CSR is also responsible for the maintenance and balancing of a teller drawer, understanding compliance regulations related to all areas of responsibility, and identifying fraudulent transactions that are presented for processing.

CSR is to maintain excellent customer relations and effectively cross-sell other bank products and services. Also recognize opportunity to refer Insurance and Trust products and services through advisory and needs identification, ensuring positive and profitable relationships exist between the bank and its customers.

Along with daily responsibilities, Dacotah Bank employees are highly encouraged to participate and support the numerous community involvement opportunities the bank provides throughout the year.

Accountabilities

As a Customer Service Representative of Retail Delivery for Dacotah Bank, while ensuring that applicable regulations, disclosures, policies, and procedures are followed, you will :

• Manage retail transactions
• Provide deposit products and services
• Provide access to other products and services
• Complete follow-up procedures with customers
• Participate in customer relation review with your supervisor

Skills

Required

Collaborative *Advanced* Cooperative *Advanced* Interpersonal Skills *Advanced* Organization *Advanced* Independent *Advanced* Customer Service *Advanced* Communication *Advanced* Proper Business Etiquette *Intermediate* Social Skills *Advanced* Dedicated : Devoted to a task or purpose with loyalty or integrity Education

Required

Diploma or better.

Preferred

Associates or better in Business or related field.

Experience

Preferred

1-2 years : Banking Experience

1-2 years : Customer Service

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)